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RokuMaryEF's avatar
RokuMaryEF
Community Moderator
8 months ago

[Solved] "No info" or app missing on Live antenna channels?

Hey everyone,

Status Update 4.2.25: We believe the issue is resolved for some customers.

If you're still missing info or apps on your live antenna channels, please provide us with the following details:

  • Device info (Settings > System > About)
  • Tracker & GC (Press Home 5x, Back 5x)
  • Home zip code or TV location
  • Send us a photo or video of the issue you're experiencing.

Also, let us know:

  1. Which live TV channels are being impacted? Please provide the channel name and number (e.g., Fox on channel 2.8, or AMC+ on 330).
  2. How many channels are having the issue?
  3. When exactly does the issue happen? As soon as you open the channel?
  4. How long does the issue last?

===========================================================

Status Update 3/12: We believe that the issue is now resolved for some customers. We recommend trying to relaunch your Live TV and see if the issue is still happening.


Thanks for being a part of the community!
Roku Community Team

Fixed

198 Replies

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  • mjrrobins's avatar
    mjrrobins
    Channel Surfer
    8 months ago

    Well, I already knew this. So, let me get this straight, I am supposed to do this every hour so I can see channel information??? That's funny.

    • Black4's avatar
      Black4
      Newbie
      8 months ago

      Get a beer while it's down while switching off and on.

  • twistyb's avatar
    twistyb
    Reel Rookie
    8 months ago

    channel info disappears after 15 minutes. If I turn off the TV and back on, the TV info is back. This is the second Roku TV I have had in two years. They both started to fail just after one year. Very disappointed. This TV model is 32S355-CA TCL - Roku TV

    • Gwils5309's avatar
      Gwils5309
      Newbie
      9 months ago

      My channels keep dropping off on my RCA Roku TV I have to keep shutting off turning it on or going to the home screen and go back to the TV for the camp channels to come back online and one by one to go down the list they all drop off pretty soon it's all say no information I've tried restarting it tried updating it I checked all my internet connections and nothing works to do.

      • Macrokr55's avatar
        Macrokr55
        Channel Surfer
        8 months ago

        I’m experiencing the same issues since the beginning of the week.  About every 30 minutes all the channels close to the channel I am viewing including that channel show No information. Only thing to do is go back to Home screen and re enter live tv again and the program information is back for another while.  Been a constant challenge since they changed that screen and added the suggestion panels at the top.  What gives Roku, don’t you guys test stuff before you put it in production?

    • corpcookie's avatar
      corpcookie
      Newbie
      8 months ago

      I have a Phillips 40 inch roku tv. The guide drops after 15 minutes. I have done it all. Software check, reprogram antenna. Reset my router. Connection check all of it. Still loses information for the guide after 15 minutes, I have reprogrammed it multiple times. It loads the guide and everything is good for about 15 minutes then poof it is gone again. There must be something going on with Roku itself. Any ideas?

      • RokuJharra-Q's avatar
        RokuJharra-Q
        Retired Moderator
        8 months ago

        Hi Community Users!

        Thank you for informing us that the channel lineup on your Roku device is missing information. I'm here to assist you!

        Let's see if this will work for you.
         
        • Check for a system update
          Go           to Roku Homescreen > Settings > System > Software Update > Check Now.
        • Restart Your Roku Device/TV
          Go to Settings > System > Power/System Restart.
        Let us know how it goes!

        Best,
        The Roku Community Team
  • Austinsus's avatar
    Austinsus
    Binge Watcher
    8 months ago

    IT IS NOT SOLVED AND IT IS NOT LIVE OTA, IT'S OTA CHANNEL GUIDE.  Stop saying it's solved.  It's not.  Roku used to the standard bearer for streaming.  Now it's just nothing but problems and crashes.  I have three Roku TVs, all different, and it happens on every one so it's not a specific TV problem, it's a ROKU problem.  When you have over 30 OTA channels, and every single one of them says "No Information", it's a problem.

    • Vinyljoy's avatar
      Vinyljoy
      Reel Rookie
      8 months ago

      I hope you are referring to Roku and not me I did not say it is resolved I replied to a post that says resolved to tell Roku that I'm having a problem with no information available on live TV listings. I did not say problem solved that was the rep from Roku I assume it's because they don't want to deal with

  • Anonymous's avatar
    Anonymous
    8 months ago

    PLEASE ROKU FIX THIS PROBLEM,

    IT IS NOT FIXED

  • MotorcycleCindy's avatar
    MotorcycleCindy
    Streaming Star
    8 months ago

    These problems started about the time the quick link to channel tiles were added above lineup. We do not need those. Tv does not go back to the last channel tv was on when you turn it on. Goes to tiles. Please remove them.

    All of this reminds me of when you buy a new cell phone. You get it set up how you like it. Then all of a sudden the manufacturer decides you need an update.. an update takes place and completely destroys everything you had on your well functioning phone. This is what's now going on with our well-performing tvs. Thank you roku.

     

     

     

    • bratface's avatar
      bratface
      Roku Guru
      8 months ago

      Yep, that describes Roku for the last few years!

      When I turn it on in the early afternoon, usually everything is fine, but around 4:00 pm it starts up again & by 5:00 pm the whole grid says NO INFORMATION! I can go to system updates & 'check for updates' (last one was at the end of December 2024) & go back & it will be fine for a few hours. BUT WE SHOULDN'T HAVE TO KEEP FIDDLING WITH IT TO HAVE THE TV WORK PROPERLY!

       

      IT'S A FREAKING PAIN IN THE **bleep**!

      • bratface's avatar
        bratface
        Roku Guru
        8 months ago

        Well, it looks like Roku REMOVED THE TILES AT THE TOP OF SCREEN (THAT WERE CAUSING THE NO INFO PROBLEM)! YAY! Here's hoping that the problem is fixed, time will tell ( I didn't turn the TV on until about 5:30 pm).

    • 1stgenuser's avatar
      1stgenuser
      Reel Rookie
      8 months ago

      Ever since Roku decided to add this annoying suggested channel list on top of channel guide, my local channels are now not showing name of shows. Its actually showing "no information " and I have to go Home and click back on the live tv to essentially reset the channel guide. Inconvenient and very much irritating. Fix this and remove top bar of suggested channels ROKU

      • Klanoux's avatar
        Klanoux
        Reel Rookie
        8 months ago

        Yes I bought a new 50”

        saw a video how to separate tv anntena with live roku well it was fine till 2 weeks ago stating no information.

        so am I supposed to undo what I don’t remember what I was told to do

        Or Reset to factory and be 🤬 to get it all back on screen again 

        thank you 

  • RokuMaryEF's avatar
    RokuMaryEF
    Community Moderator
    8 months ago

    Hey everyone,

    We believe the issue should be resolved for some customers, but we’re still investigating reports that it’s affecting others.

    Status Update 3/13: We’re looking into it for those still experiencing the issue.

    For better visibility and reference, we'll mark this post as solved.

    We also recommend trying to relaunch your live antenna channel to see if the issue is still happening.

    If you're still having trouble, please share the following details with us:

    • Device info (Settings > System > About)
    • Tracker & GC (Press Home 5x, Back 5x)
    • Home zip code or TV location

    • Send us a photo of the issue you're seeing

    Also, let us know:

    1. How many channels are having the issue?
    2. When exactly does the issue happen? As soon as you open the channel?
    3. How long does the issue last?
    4. Which apps are affected? Is it just a live antenna TV channel, or are streaming apps impacted too?

    Thanks for your help! We're still looking into this and will keep you updated as we learn more.

    Roku Community Team

    • Anonymous's avatar
      Anonymous
      8 months ago

      PLEASE ROKU FIX THIS PROBLEM,

      IT IS NOT FIXED and going on for long time.  If you examine to overall board you can see this channel guide "NO INFORMATION" all over the place. 

      It is a ROKU issue not a consumer usage problem.

      It is not a hardware issue its a ROKU software issue. 

      • Ldss's avatar
        Ldss
        Binge Watcher
        8 months ago
        • Ota tv guide still not working.  Was working am but pm  just went to it and at least 1/2 of the channels are showing with no info.  Sure wish you'd go back b4 you put icon above the tv guide .  The icon are worthless and b4 you added it the tv guide worked fine. 3-18-2025.  Asst. Brands of roku tv all same problem.
    • DjwOhio's avatar
      DjwOhio
      Binge Watcher
      8 months ago

      I have provided all this information in @OTA channel guide not working consistently.

      After receiving this notice I verified the OTA channel guide is still not working consistently.

      - The software version has not changed since I provided the screen shots.

      - No software updates are available.

      - The Issue exists across the board on all channels on 4 TCL Roku TV's in two geographical locations.

      Do not understand how this issue can be solved by a moderator vs the person having the issue.

       

      • DjwOhio's avatar
        DjwOhio
        Binge Watcher
        8 months ago

        Today is Sunday the 16th.

        The OTA channel guide is still not working consistently.

        - The software version has not changed since I provided the screen shots.

        - No software updates are available.

        - The Issue exists across the board on all channels on 4 TCL Roku TV's in two geographical locations.

        Do not understand how this issue can be solved by a moderator vs the person having the issue.

        Has another ticket been opened?

        Dan

  • Nay212's avatar
    Nay212
    Newbie
    10 months ago

    I’m having the same issue. I tried everything to fix it & nothing worked. Roku support was no help

    • TL9's avatar
      TL9
      Newbie
      10 months ago
      Spectrum TV guide missing channels 14 -> 201 after update.

    • Regbrk1's avatar
      Regbrk1
      Reel Rookie
      10 months ago

      Hello Roku,

      please assign to roku team assist 

      another problem after last one solved. For 24 hours, on local channel guide no information  97 % of channels. 
      mod 8120X- -rokutv

      serial YK007H60041(NNRO57600420)

      tracker id 10-017-201 

      thank you.

      regina

      • RokuJharra-Q's avatar
        RokuJharra-Q
        Retired Moderator
        10 months ago

        Hi Community Users,

        We appreciate you for posting and we understand that some of you are encountering difficulties with the Channel Guide not loading on your Roku device.

        To better assist you, please share the current operating system version on your device. You can find this information by going to Settings > System > About.

        Thank you for your cooperation, and we look forward to resolving this issue together.

        Best,
        Jharra

  • RokuMaryEF's avatar
    RokuMaryEF
    Community Moderator
    8 months ago

    Hey everyone,

    If you're seeing "No info" on your Live OTA apps.

    Status Update 3/12: We believe the issue is now resolved. We recommend trying to relaunch your Live TV and see if the issue is still happening.

    Cheers,
    Roku Community Team

    • biffspin's avatar
      biffspin
      Reel Rookie
      8 months ago

      I had to relaunch the live TV app to get the info you requested from settings.

      It did not fix the problem.

      • biffspin's avatar
        biffspin
        Reel Rookie
        8 months ago

        I don't want to seem overly optimistic, but ever since I sent in my settings screen and the 5x home/5x back info screen, my guide has been back to normal.

        Not sure if they stealth fixed mine alone but some other Roku support threads I have read make that seem like a possibility.

    • LilD62's avatar
      LilD62
      Channel Surfer
      8 months ago

      It only works temporarily. Shouldn't have to go out and back in every time I want to check the guide?

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