channel info disappears after 15 minutes. If I turn off the TV and back on, the TV info is back. This is the second Roku TV I have had in two years. They both started to fail just after one year. Very disappointed. This TV model is 32S355-CA TCL - Roku TV
My channels keep dropping off on my RCA Roku TV I have to keep shutting off turning it on or going to the home screen and go back to the TV for the camp channels to come back online and one by one to go down the list they all drop off pretty soon it's all say no information I've tried restarting it tried updating it I checked all my internet connections and nothing works to do.
I’m experiencing the same issues since the beginning of the week. About every 30 minutes all the channels close to the channel I am viewing including that channel show No information. Only thing to do is go back to Home screen and re enter live tv again and the program information is back for another while. Been a constant challenge since they changed that screen and added the suggestion panels at the top. What gives Roku, don’t you guys test stuff before you put it in production?
Here is the information requested.
Device model = TCL 55S535
Serial Number = X003008AS8L3
Software version = 14.1
This is occurring in the streaming channels guide as well as local channels for 75088 through antenna
My TCl keep losing channel info too. Turning the tv off and back on resets it but after awhile loses it again. This has been happening ever since the last upgrade when they added a banner above the channel guide. Very frustrating. HELP FIX THIS PROBLEM ROKU.
Hisense: Model 58R6E3 just started losing the channel information after it has been on a while. If I shut if off for 10 seconds, the channel information comes back but after a while 'No information Again'. I use only OTA for the channels. No cable or satellite. I constantly update the OS manually. I have tried unplugging the TV, then plugging in, same thing. I have not tried a factory reset, leaving that as a last resort, if possible.
Any thoughts??? Of course, the TV is OOW.
Thank-you,
Mike
Hisense model 6Series-58
SN: X01900P4DMN6
Hardware ID G204X
Device ID: S08C7244DMN6
Software OS version 14.1
Please use issue ID N6-094-876 to report the current issue
GC version 13.211
Software version 14.1.4 build 7709-CH
I have a Phillips 40 inch roku tv. The guide drops after 15 minutes. I have done it all. Software check, reprogram antenna. Reset my router. Connection check all of it. Still loses information for the guide after 15 minutes, I have reprogrammed it multiple times. It loads the guide and everything is good for about 15 minutes then poof it is gone again. There must be something going on with Roku itself. Any ideas?
Looks to be a bug. Existing thread here https://community.roku.com/t5/Channels-viewing/OTA-Channel-Guide-quot-No-Information-quot/td-p/1048241 indicating Roku is looking into it.
Hey, corpcookie!
Thanks for reaching out here!
We see that you're having an issue with the channel guide on your Roku TV, and we'd like to investigate further.
Could you share the info we need below?
Please get back to us soon!
Roku Community Team
RokuEmmanuel-D You know this issue is happening across the country, and you know what the problem is. WHY DO YOU KEEP ASKING FOR THE SAME LAUNDRY LIST OF INFORMATION???
YOU SOUND LIKE A BROKEN RECORD, AS THAT IS THE ONLY THING YOU EMPLOYEES EVER OFFER!
NEVER HELP WITH ACTUALLY SOLVING ANYTHING!
WE ALL SEE HOW STUPID THIS STRATEGY IS, AS WE NEVER EVER GET "UPDATES". OR HOW TO FIX ANYTHING..... SMH
This problem is in Kentucky as well
Hi Community Users!
Does not resolve problem. All started when roku added stuff ar top of tv guide which is worthless. Problem is a I T programing error....
I have the same issue. Software is up to date. Changing zip codes, no help. This is on live tv using my antenna. Turning off and on pulls in channel guide for a few minutes. North Carolina.
