Forum Discussion

RokuMaryEF's avatar
RokuMaryEF
Community Moderator
8 months ago

[Solved] "No info" or app missing on Live antenna channels?

Hey everyone, Status Update 4.2.25: We believe the issue is resolved for some customers. If you're still missing info or apps on your live antenna channels, please provide us with the following ...
Fixed
mjrrobins's avatar
mjrrobins
Channel Surfer
8 months ago

Hisense: Model 58R6E3 just started losing the channel information after it has been on a while. If I shut if off for 10 seconds, the channel information comes back but after a while 'No information Again'. I use only OTA for the channels. No cable or satellite. I constantly update the OS manually. I have tried unplugging the TV, then plugging in, same thing. I have not tried a factory reset, leaving that as a last resort, if possible.

Any thoughts??? Of course, the TV is OOW. 

Thank-you,

Mike

mjrrobins's avatar
mjrrobins
Channel Surfer
8 months ago

Hisense model 6Series-58

SN: X01900P4DMN6

Hardware ID G204X

Device ID: S08C7244DMN6

Software OS version 14.1

 

Please use issue ID N6-094-876 to report the current issue

GC version 13.211

Software version 14.1.4 build 7709-CH

  • RokuJharra-Q's avatar
    RokuJharra-Q
    Retired Moderator
    8 months ago

    mjrrobins DjwOhio 

    We appreciate the detailed information you have provided. Any additional insights you could share would be helpful to our ongoing investigation.

    • Channels affected
    • zip codes/areas.
    • A photo or short video of the incident.

    Thank you for your help!

    Roku Community Team

    • mjrrobins's avatar
      mjrrobins
      Channel Surfer
      8 months ago

      Zip Code is 74429. The greater Tulsa, OK. US area

      • carol72's avatar
        carol72
        Channel Surfer
        8 months ago

        exact same here in 63028 zip code. Geez

    • mjrrobins's avatar
      mjrrobins
      Channel Surfer
      8 months ago

      Also, ALL the channels OTA TV are affected.

      Thanks

      • RokuJharra-Q's avatar
        RokuJharra-Q
        Retired Moderator
        8 months ago

        mjrrobins 

        Thanks for getting back to us!

        I just wanted to let you know that we’ve passed your info to the right team for investigation, and they’re on it. We’ll keep you posted as soon as we hear back from them.

        If you have any more questions or need anything else in the meantime, just let us know!

        The Roku Community Team