Known issues

Status updates, outage reports, fixes, and workarounds.

Tags

Under Investigation

Waiting on partner

Pending Release

Recent discussions

[Solved] Howdy app keeps reappearing after removal from the Home screen
Hey everyone, We're aware that you're having an issue removing the Howdy app from the homescreen. Status update 11/13: We believe the issue is now resolved. We recommend doing a quick manual ...
Solved
RokuSuzyL
16 minutes ago Place Known issues
Fixed
790Views
0likes
79Comments
[Waiting on Partner] YouTube & YouTube TV – “No Connection” Error
Hey everyone, We’re aware that some users are seeing a “No Connection” error when trying to use YouTube or YouTube TV. Status Update: We’re investigating this issue and working with the YouTube a...
RokuMaryEF
3 hours ago Place Known issues
Waiting on partner
1.2KViews
1like
133Comments
[Under investigation] Audio dropouts on Dolby Digital/Atmos show on Fandango at Home after an update
Hi everyone! Status update 8/14: We’ve seen reports from some folks that the shows on Fandango at home with Dolby Digital/Atmos are having some dropouts since the latest software update. We’ll pass...
RokuEmmanuel-D
13 hours ago Place Known issues
Under Investigation
3.5KViews
2likes
125Comments
[Solved] Smart Widgets are suddenly appearing on the screensaver
Hey everyone! We’ve seen reports of Smart Widgets appearing on Roku screensavers. Status update 11/18: We believe the issue is now resolved by removing or changing the screensaver. How to chan...
Solved
RokuEmmanuel-D
18 hours ago Place Known issues
Fixed
551Views
1like
100Comments
[Under investigation] Black screen with audio when switching from antenna to streaming channels
Hey everyone! We've seen several posts about having playback issues when moving from antenna channels to streaming channels, where the observed behavior is having a black screen while the sound is...
RokuEmmanuel-D
19 hours ago Place Known issues
Under Investigation
1.2KViews
7likes
112Comments
[Waiting on partner]: The U app keeps freezing
Hey everyone, We’ve received reports that the U app keeps freezing and loading on Roku devices. Status Update 9/23: Under investigation To help us investigate further, please provide the follo...
RokuElizer-A
2 days ago Place Known issues
Waiting on partner
2.4KViews
2likes
112Comments
[Under Investigation] Roku TV HDMI Input Not Launching
Hey everyone, We’re aware of an issue where HDMI inputs on some Roku TVs may not work as expected. Status Update 7/23: Under Investigation In the meantime, here’s a quick fix to try: Press ...
RokuMaryEF
2 days ago Place Known issues
Under Investigation
1.3KViews
4likes
45Comments
[Under investigation] Remote Power and Volume buttons are suddenly not working
Hey everyone! We received some reports that some users are having trouble with the Roku remote buttons not working. Status update 10/16: This is under investigation. If you are experiencing th...
RokuEmmanuel-D
3 days ago Place Known issues
Under Investigation
416Views
3likes
19Comments
[Waiting on Partner] CNN App not working
Hello everyone! We’ve received reports of the CNN app crashing and returning to the home screen. Status Update: We're currently looking into it. What to try: Remove the app from your Roku ...
RokuArcelyn
5 days ago Place Known issues
Waiting on partner
195Views
3likes
37Comments
[Solved] Britbox app crashing to Home Screen
Hey everyone! We’ve received reports that the BritBox app is crashing. BritBox is aware of the issue and is working on a fix. In the meantime, feel free to try opening the app again to see if it’s ...
Solved
RokuEmmanuel-D
5 days ago Place Known issues
Fixed
666Views
6likes
76Comments

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