[Under Investigation] Audio Out of Sync on TCL Roku TV After 14.6 Update?
Hey everyone, We’re looking into reports of audio being unsynced after the recent 14.6 update. Status Update (6/10): This is currently under investigation. To help us dig deeper, please share the following: Are any audio peripherals (like a soundbar or receiver) connected? Does the issue still happen when using the TV’s built-in speakers? Device details: Roku TV model, Device ID, Serial Number, Software version (Settings > System > About) Tracker ID: Press Home 5x, then Back 5x This info will help our team better understand the issue and move the investigation forward. Thank you, Roku Community Team[Under investigation] Can't Update Software - Error 004
Hey everyone, We’re aware some of you are getting the "Can't update software. Please try again later" message with error 004. Status Update 4.07: Our team is working on it, and we expect it to be resolved soon. We don’t have an exact timeline yet, but we’ll keep you posted! In the meantime, if you need immediate access, a factory reset will fix the issue. Please note, it may take up to 20 minutes per device to complete. Thanks again for your understanding! Roku Community Team[Under Investigation] Paramount+ Login Issue
Hey everyone, Status Update 6/9: We're currently investigating an issue with logging in to Paramount+ on Roku devices. If you're experiencing this issue, please provide the following information to assist our team in the investigation: Device Details: Roku device model, serial number, OS version build, and device ID Tracker ID → Press: Home button 5 times, then Back button 5 times Channel Build Version → Highlight the channel on the Home screen and press the * (star) button on your remote Providing these details will help us move forward with the investigation. Thank you, — Roku Community Team[Under Investigation] Disney+ Crashing to Home Screen
Hey everyone, We’re aware of an issue where the Disney+ channel exits to the home screen when launched. Status Update (6/10): This is currently under investigation. If you're running into this, please send over the following info to help us look into it: Roku device model, serial number, OS version, and device ID Tracker ID → Press Home 5x, then Back 5x Channel Build Version → Highlight the Disney+ app and press * (star) on your remote Is it crashing back to the Roku home screen, or only going back to the Disney+ sign-in screen? These details give our team what they need to investigate. Thanks, Roku Community Team
[Under Investigation] Paramount Plus rewinds when "Skip Intro" button is hit
Hey everyone! We’re aware of an issue with Paramount+ where the video rewinds when you hit the "Skip Intro" button. Status update (5/15): Our team is currently investigating. To help us look into it further, could you share the following details? Roku device model, Device ID, Serial Number, and Software version (Settings > System > About) Tracker ID (Press Home 5 times, then Back 5 times) App build version (Highlight the app on the Home screen and press the * button) The specific content where you saw the issue Your Paramount+ subscription plan If possible, a short video showing what’s happening Thanks in advance — your input helps a lot, and we’ll keep you posted with any updates. Thanks, Roku Community Team[Under Investigation] Insufficient Memory Error
Hey everyone, Status Update 3/28: We’re investigating the “Insufficient Memory” error affecting some users. In the meantime, we recommend restarting the Roku device, as this may temporarily resolve the issue. We appreciate your patience, and we’ll keep you updated with any progress. Thanks for being part of our community! Roku Community TeamError Code -45 with Roku Cameras – Steps to Resolve and Information Needed
Hi Roku Community Users, Thank you all for your patience. We are currently investigating an issue with Roku Indoor/Outdoor wired Cameras on Firmware 6.0 that is resulting in error code -45. This error code indicates that the device is offline due to a connection failure. To address this, please follow these steps to restart your Roku Camera: Verify Network Connection: Ensure your phone is connected to a reliable network, either mobile data or Wi-Fi. Tap "Reconnect": On the livestream screen, tap "Reconnect." Power Cycle the Camera: Unplug the USB cable from the back of your camera. Wait 30-60 seconds. Plug the USB cable back into the power input port on your camera. If the issue persists after restarting, please provide the following details to help us assist you better: DID/MAC: Roku Model: Mobile App Error Code: Firmware Version: Troubleshooting Steps Taken: Log ID: (Please include a screenshot/photo) Your cooperation is greatly appreciated as we work to resolve this issue. Thank you for being a part of the Roku Community! Best regards, The Roku Community Team
