[Under Investigation] Unable to connect to the internet, Error 014
Hey everyone! We're aware that some users are experiencing trouble connecting their Roku devices to the internet, specifically encountering Error 014. Status Update – Our team is investigating the issue. In the meantime, please try the following: Verify your Wi-Fi password is correct Try connecting to a different mobile hotspot, if available Try connecting to Recovery mode. Press and hold the reset button on the back of your device for at least 20 seconds If there's a reset pinhole, use a paperclip or similar tool Your device will restart in Recovery Mode Use your remote to select your language and follow the prompts to reconnect to Wi-Fi Once connected, select Update now to reinstall the system If you’ve tried all the above and still see Error 014, we could use your help collecting some technical info to assist our engineers. We’re looking for people who: Are still seeing Error 014 after all the troubleshooting Have an Apple MacBook Are comfortable with technical terms and installing programs Can spare 15–30 minutes for a Zoom call with one of our engineers If you have verified information above and would like to help us out, please reply to this thread or send a PM to RokuMaryF. We'll reach out directly to collect your contact details and schedule for contact. Thanks, Roku Community Team[Under investigation] Audio dropouts on Dolby Digital/Atmos show on Fandango at Home after an update
Hi everyone! Status update 8/14: We’ve seen reports from some folks that the shows on Fandango at home with Dolby Digital/Atmos are having some dropouts since the latest software update. We’ll pass this on to the engineering team so they can check it out. Could you fill in a couple more details so we can proceed? Roku device model, Device ID, Serial Number, and Software version (It can be found in Settings > System > About) Tracker ID (Press Home five times, then press Back button five times when the issue occurs) App build version (Highlight the app from the Home Screen and press the Star * Button) Sample shows that are affected by the issue, so we can get it replicated. Hoping to hear from you all soon! Stay tuned to this thread for more updates. Roku Community Team[Under investigation] Back button on Roku remote not working after restart
Hey everyone! We've seen reports that the Back button on the Roku remote is still not working after a restart. Status update 9/1: The team is currently investigating the issue. To help us in looking into this further, could you please provide the following info requested below? Roku device model, Device ID, Serial Number, and Software version (It can be found in Settings > System > About) Tracker ID (Press Home five times, then press Back button five times when the issue occurs) When exactly did this happen? What Roku remote model do you have? Once we have these details, we'll forward this over to the engineering team. Let us know when you can! Roku Community Team
[Under investigation] Roku Live TV Channel Crashing
Hey everyone, We've received reports about a crashing issue on the Roku Live TV Channel, and our team is currently looking into it. Status Update 8/26: Under investigation To help us look closer, please share the following details if you're experiencing this issue: Roku device model, Device ID, Serial Number, and Software version (Go to Settings > System > About) Tracker ID (Press Home 5 times, then Back 5 times right after the crash) Are you seeing this issue on streaming apps (like Hulu, Netflix, etc.) or only on OTA antenna channels? Thanks for your help, we’ll share more updates as we learn more! Mary, Roku Community Team[Under investigation] Can't Update Software - Error 004
Hey everyone, We’re aware some of you are getting the "Can't update software. Please try again later" message with error 004. Status Update 4.07: Our team is working on it, and we expect it to be resolved soon. We don’t have an exact timeline yet, but we’ll keep you posted! In the meantime, if you need immediate access, a factory reset will fix the issue. Please note, it may take up to 20 minutes per device to complete. Thanks again for your understanding! Roku Community Team
[Under Investigation] F1 TV Video Playback zoomed/cropped.
Hey everyone, We’ve seen some reports about the F1 TV app showing cropped or zoomed-in video during playback. Status Update (7/30): Our team is aware of the issue and is currently looking into it. To help us investigate further, please share the following info if you're experiencing this: Roku device model, Device ID, Serial Number, and Software version (Go to Settings > System > About) Tracker ID (Press Home 5 times, then Back 5 times) App build version (Highlight the F1 TV app on the Home screen and press the * button) A photo or video of the zoomed-in screen during playback Thank you, we’ll share more updates as soon as we have them. Roku Community Team[Under Investigation] Roku TV HDMI Input Not Launching
Hey everyone, We’re aware of an issue where HDMI inputs on some Roku TVs may not work as expected. Status Update 7/23: Under Investigation In the meantime, here’s a quick fix to try: Press the Home button on your Roku remote Go to Settings > System > Advanced system settings Select Factory reset If the issue continues and you haven’t already, please share: Your Device ID, Software version, and model (Found under Home > Settings > System > About.) Tracker ID (Press Home five times, then press Back button five times) A photo showing the issue We apologize for the inconvenience. Thank you for being part of the Roku Community. Roku Community Team[Under Investigation] YouTube & YouTube TV – “No Connection” Error
Hey everyone, We’re aware that some users are seeing a “No Connection” error when trying to use YouTube or YouTube TV. Status Update: Our team is currently investigating the issue. Please share the following info if you're experiencing the error: Roku Device Info (Go to Settings > System > About) → Software Version → Device ID → Serial Number Tracker ID (During the issue, press Home 5x, then Back 5x on your remote) App Build Version (Highlight the YouTube/YouTube TV app, press the * button on your remote) A video or photo of the issue helps! Thank you, we’ll keep you posted with any updates. Mary Roku Community Team[Under investigation] YouTube Playback Issue - Black Screen
Hey everyone, We're seeing reports of the YouTube app going black during playback. Status Update: We're investigating this and working on a fix with our channel partner. If you're seeing this, help us out! Please provide: Roku device info: DID and OS build (Settings > System > About) Tracker ID: (press Home 5x then Back 5x) YouTube app version: (YouTube app > Settings > App Version - screenshot please!) When it happens: (Playback? Ads? Specific times?) Other apps affected? (Netflix, Prime, etc.) Any workarounds you've found? Does this happen when an ad starts or at another time? Is there any way to recover when it happens (like exiting and reopening the app)? If possible, could you record a quick video of the issue in action? That can help our team better understand what's going on. We'll update you here when it's fixed. Thanks for your help! Roku Community Team[Under Investigation] Roku mobile app stuck on purple screen
Hi, everyone. We know that most users in this thread have experienced an issue with the Roku mobile app remote feature. Our team is investigating this and working on a fix. To help us out, please provide the following: Roku mobile app version Mobile device information such as brand, model, and OS version. Image referring to the issue We will forward this to the team for further review. Please keep us updated! Thanks for the help! Roku Community Team