Forum Discussion

RokuTakashi's avatar
RokuTakashi
Community Moderator
2 months ago

[Under Investigation] F1 TV Video Playback zoomed/cropped.

Hey everyone,

We’ve seen some reports about the F1 TV app showing cropped or zoomed-in video during playback.

Status Update (7/30): Our team is aware of the issue and is currently looking into it.

To help us investigate further, please share the following info if you're experiencing this:

  • Roku device model, Device ID, Serial Number, and Software version
    (Go to Settings > System > About)
  • Tracker ID
    (Press Home 5 times, then Back 5 times)
  • App build version
    (Highlight the F1 TV app on the Home screen and press the * button)
  • A photo or video of the zoomed-in screen during playback

Thank you, we’ll share more updates as soon as we have them.

Roku Community Team

Under Investigation

22 Replies

Replies have been turned off for this discussion
  • RokuMaryEF's avatar
    RokuMaryEF
    Community Moderator
    2 months ago

    Hey everyone,

    Status Update (7/30): We're aware of the issue with the F1 TV app appearing cropped or zoomed in during playback, and the team is actively investigating.

    If you're experiencing this, please provide the requested info to help us look into it.

    Thank you,
    Roku Community Team

  • Tii's avatar
    Tii
    Reel Rookie
    2 months ago

    Same issue. 

    F1 “”channel “ and Roku do not seem to play well together.

    Old tv would lock up  saying “copyright issues”. Checked Roku, changed cable, checked tv…gave up and just casted via a different device.

    New set up but with older tv….now Roku and cable work but picture is zoomed 

    This is not the experience I’m paying for.

     

    4670x Roku Ultra

    KW9989014835

    software 14.6.4 build 9914-46

    35-311-256

    version 2.0 build 1115930

    • RokuEmmanuel-D's avatar
      RokuEmmanuel-D
      Community Moderator
      2 months ago

      Hello, Tii​!

      Appreciate the details you provided. We'll pass your concern along to the team for investigation.

      Please stay tuned!

      Roku Community Team

      • Tii's avatar
        Tii
        Reel Rookie
        23 days ago

        Pointing out the obvious, BUT still not fixed!

        It’s been a month. Can you please give us an update or timeframe ? 

        This is App is either supported or not. If it’s not supported please let me know and I’ll move to another device.

        Thanks

  • TerrapinX's avatar
    TerrapinX
    Newbie
    3 months ago

    The F1TV app on ROKU is HORRIBLE - like terrible. I have (2) Roku devices - a 49" TCL ROKU TV, and a External Roku 4940X device.

    None of these devices can play F1TV video correctly.

    The video ALWAYS freezes on the 49" TCL TV - most likely because the TCL TV CPU cannot process quick enough.

    The external 4940x Roku was working but the picture is zooming in at 1080P (manually set) or putting up corrupt picture data when set to 4K.

    I have (2) internet connections - the main one is 150- 225 Mbps down, 13.6 - 20Mbps up.

    I have rebooted both Roku devices multiple times. I have removed the app and re-added it on the 4940x.

    I have factory reset both devices as well.

    What is going on at Roku? Is this on the developers at F1 TV?

    F1TV added DRM (digital rights management) for 2025 and it seems to have broken everything.

    If this is unable to get fixed, I am switching my streaming hardware to something else.

     

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator
    3 months ago

    Hey everyone!

    Thanks for letting us know that you're experiencing video quality issues with F1 TV on Roku, and we'd like to get this investigated.

    Sharing some device details would help.

    • Roku device model, Device ID, Serial Number, and Software version (It can be found in Settings > System > About)
    • Tracker ID (Press Home five times, then press Back button five times)
    • App build version (Highlight the app from the Home Screen and press the Star * Button)


    By sharing this info, we can easily forward it to the right team for their review. Your help is appreciated!

    Roku Community Team

  • uzzelien's avatar
    uzzelien
    Newbie
    3 months ago

    Sure, 

    Model: 9101R2 - Roku Streambar Pro  ID: 3K614C794435  Version: 14.6 

    Tracker: 35-296-887

    App Version:  2.0 Build: 1115930

     

    • RokuRiamie-D's avatar
      RokuRiamie-D
      Community Moderator
      3 months ago

      Thanks for posting and for providing your device info. uzzelien​

      To further investigate this, could you please tell us about the exact behavior of your issue? If you could also send us a video showing the issue occurring, that would be helpful.

      Thanks again.
      Roku Community Team

      • THRA5H82's avatar
        THRA5H82
        Newbie
        3 months ago

        So once the f1 tv app goes to the race it is perfect until 5 seconds in it zooms on its own and is un watchable. No matter how much you change the tv settings it does not allow you to see the whole picture

  • f1rokuuser's avatar
    f1rokuuser
    Newbie
    2 months ago

    I'm also having this exact problem and it's completely ruining my experience.

    Model:  4630X - Roku Premiere+

    Serial: YR00GH739984

    Software: 14.6

    Tracker: 84-307-595

    App build version: 1115930

    • RokuEmmanuel-D's avatar
      RokuEmmanuel-D
      Community Moderator
      2 months ago

      Thanks for the info, f1rokuuser​!

      We understand your concern with the app, and appreciate your providing all the details. We've sent your device info over to the team so they can take a closer look.

      Stay tuned for updates!

      Roku Community Team

  • Rodmac's avatar
    Rodmac
    Reel Rookie
    2 months ago

    Model: 4662RW - Roku Ultra LT

    Serial # YJ00CE286325 (04617C286325)

    Software: 14.6.4

    Build 9914-46

    F1TV Version 2.0 - build 1115930

    • RokuEmmanuel-D's avatar
      RokuEmmanuel-D
      Community Moderator
      2 months ago

      Hey, Rodmac​!

      Thanks for the info! We'll send this over to the right team for additional investigation. Let us know if you need more help with anything.

      Roku Community Team

      • Rodmac's avatar
        Rodmac
        Reel Rookie
        2 months ago

        7 days until the next race. We need a fix. Please Please Please. This is the difference between continuing with Roku or switching to another streamer…