[Under Investigation] Unable to connect to the internet, Error 014

Same here, can't connect to WiFi, error 014.30

It does find wifi networks and shows full reception but won't connect. Same result when trying to connect to my phone's hotspot.

Roku Express 4k 3940EU

X01600V4UFM5

Software version 14.6 build 4.9915-CR

(When I go to the update menu it says 14.6.4 build 9915 ?)

Haven't used the Roku for a while, connected it again a few days ago and it worked. Did the updates and it still worked. Wanted to use it again today and it just won't connect...

UPDATE I tried the "hold reset button for a long time" thing and it seems to have worked. I've only tried resetting the network settings before and that did nothing 

We had a blip in the power during a rain storm and now Roku won't connect to the Internet.

I have tried resetting everything and nothing works. I have validated that my password is correct and all connections are secure. 

NOTHING WORKS!

Why won't it connect???

Was using my Roku stick yesterday and no issue. This morning I turn the tv on and the Roku stick is looking to connect to a network. My signal strength is excellent but I am unable to connect, keep getting error 14. I have a Roku stick in the tv in the next room that is working perfectly fine. How can I connect the one stuck on error 14?

Hey everyone,

If you're seeing Error 014 when trying to connect your Roku device to Wi-Fi, please try the following steps:

1. Double-check your Wi-Fi password to make sure it’s correct
2. Try connecting to a different mobile hotspot, if you have one available
3. Use Recovery Mode to reconnect:
   • Press and hold the reset button on the back of your device for at least 20 seconds
   • If your device has a pinhole reset, use a paperclip or similar tool
   • The device will restart in Recovery Mode
   • Use your remote to select your language and follow the prompts to reconnect to Wi-Fi
   • Once connected, choose Update now to reinstall the system

If you’ve gone through all these steps and are still getting Error 014, we’re gathering technical info to help our engineers investigate further—and we could use your help!

We’re looking for users who:

• Are still seeing Error 014 after all the troubleshooting
• Have an Apple MacBook
• Are comfortable with technical terms and installing programs
• Can spare 15–30 minutes for a Zoom call with one of our engineers

If that sounds like you and you're willing to help, please reply to this thread or send me a PM. I’ll follow up directly to get your contact info and coordinate the next steps.

Thanks,
Mary
Roku Community Team

Westinghouse model WR24HT2212

HE01X

X02000AYVMY8

146*build 4 9915-FA

Xfinity XFSETUP-C0C8

Just bought the Ultra, worked for 1 day and now having this issue.  Should I return it and wait until this is fixed to get another? If it's an issue with the last update how can we fix with no internet? Would a factory reset work? Very frustrating. 

Getting error 014.30

Tried all the troubleshooting steps. Thought it might have been an issue with DHCP so I tried assigning, no change

Model: 4850X Ultra
Serial number:X02800CA9PPL (SOVS353A9PPL)
Software version: 14.6.4 build 9915-G6
GC version: 13.21.11
Timestamp: 2025-07-17TO3:42:39Z

ISP: Spectrum FTTH
Meraki MX85 firewall
Orbi PRO WIFI 6 Mesh (in bridge mode)

issue ID PL-283-902

Hey everyone,

Status Update – 7/18: Our team is currently investigating reports of Roku devices encountering Error 014 during setup or Wi-Fi connection.

In the meantime, please try the following:

• Verify that your Wi-Fi password is correct and attempt to reconnect your device.

Let us know if confirming your Wi-Fi password resolves the issue.

If you're still experiencing the issue, please provide the following details:

• Are you setting up the device for the first time?
• Does changing your Wi-Fi password make a difference?
• Roku device model, Device ID, Serial Number, and Software version
  (Go to Settings > System > About)
• Tracker ID (Press Home 5 times, then Back 5 times)
• Your Internet Service Provider and Router Make/Model

Thanks for your cooperation. We’ll continue to share updates as more information becomes available.
Roku Community Team

Hey everyone,

Status Update – 7/23: Our team is currently investigating the issue.

In the meantime, please try the following steps:

• Verify your Wi-Fi password is correct
• Try connecting to a different mobile hotspot, if available
• Try changing your Wi-Fi password make a difference?
• Try connecting to Recovery mode.
  • Press and hold the reset button on the back of your device for at least 20 seconds
  • If your device has a reset pinhole, use a paperclip or similar tool
  • The device will restart in Recovery Mode
  • Use your remote to select your language and follow the prompts to reconnect to Wi-Fi
  • Once connected, select Update now to reinstall the system

If you're still having trouble, please share the requested info or send us a private message.

Thanks,
Roku Customer Support

I am encountering the same error. This behavior started recently for me. I have an eero 6 Pro mesh network and my Roku Streaming Stick Plus 3830R now frequently fails to connect. The behavior goes away if I temporarily force my eero network into 2.4GHz-only mode. From my perspective it appears the Roku device is inappropriately connecting to the poor strength 5Ghz signal instead of the stronger 2.4GHz signal on the same SSID.  I have a MacBook and am familiar with technology, please contact me if your engineering team would like to troubleshoot this with me.

I’m having the same issue. I’ve tried every reset option, unplugged my TV for a few minutes before plugging it back in, reset my modem and router, disabled network pings in the hidden menu, tried to update the software, EVERYTHING. It lets me connect to my phones mobile hotspot but not my router. I noticed the issue a few days ago and thought it was a network issue, so I went to sleep and when I woke up it had reconnected. The next day it was gone again and I can’t reconnect anymore. I was able to turn my TV on Via my mobile app which you can only do when it’s on the same network. But after turning it on my phone disconnected from it and the TV wasn’t getting internet. Is there a way to revert the TV back to an older software version? Whatever you guys did in the last update ruined my TV.

My model is G204X - Roku TV

serial number X01900XEDPOJ (S08C62DEDPOJ)

software version 14.6.4 build 9916-CH

my internet provider is Frontier and my router model is NVG468MQ