Forum Discussion

RokuEmmanuel-D's avatar
RokuEmmanuel-D
Community Moderator
4 months ago

[Under Investigation] Unable to connect to the internet, Error 014

Hey everyone! We're aware that some users are experiencing trouble connecting their Roku devices to the internet, specifically encountering Error 014. Status Update – Our team is investigating th...
Under Investigation
alka's avatar
alka
Reel Rookie
16 days ago

Same here, can't connect to WiFi, error 014.30

It does find wifi networks and shows full reception but won't connect. Same result when trying to connect to my phone's hotspot.

Roku Express 4k 3940EU

X01600V4UFM5

Software version 14.6 build 4.9915-CR

(When I go to the update menu it says 14.6.4 build 9915 ?)

 

Haven't used the Roku for a while, connected it again a few days ago and it worked. Did the updates and it still worked. Wanted to use it again today and it just won't connect...

 

UPDATE I tried the "hold reset button for a long time" thing and it seems to have worked. I've only tried resetting the network settings before and that did nothing 

  • bh222's avatar
    bh222
    Newbie
    16 days ago

    We have three Roku Sticks in our office and this morning all three will not connect to the WIFI. 

     

    Error 014.30

     

    I tried everything and even a factory reset on one of the Rokus. . It still will not connect 

    • alka's avatar
      alka
      Reel Rookie
      16 days ago

      Did you do the reset through the menu or did you press the physical reset button for 20 seconds? Pressing the physical button fixed it for me

      • Jude777's avatar
        Jude777
        Reel Rookie
        15 days ago

        I did, that was one of the first thing I tried! I've followed all of the instructions from Roku, as well as the community, and nothing has  worked!