Hey everyone,
Status Update – 7/23: Our team is currently investigating the issue.
In the meantime, please try the following steps:
- Verify your Wi-Fi password is correct
- Try connecting to a different mobile hotspot, if available
- Try changing your Wi-Fi password make a difference?
- Try connecting to Recovery mode.
- Press and hold the reset button on the back of your device for at least 20 seconds
- If your device has a reset pinhole, use a paperclip or similar tool
- The device will restart in Recovery Mode
- Use your remote to select your language and follow the prompts to reconnect to Wi-Fi
- Once connected, select Update now to reinstall the system
If you're still having trouble, please share the requested info or send us a private message.
Thanks,
Roku Customer Support
