Forum Discussion

RokuEmmanuel-D's avatar
RokuEmmanuel-D
Community Moderator
4 months ago

[Under Investigation] Unable to connect to the internet, Error 014

Hey everyone! We're aware that some users are experiencing trouble connecting their Roku devices to the internet, specifically encountering Error 014. Status Update – Our team is investigating th...
Under Investigation
lynne137's avatar
lynne137
Reel Rookie
4 months ago

Westinghouse model WR24HT2212

HE01X

X02000AYVMY8

146*build 4 9915-FA

Xfinity XFSETUP-C0C8

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator
    4 months ago

    Thanks for the details, lynne137​!

    We understand you're experiencing network issues. However, we'd like to know if you're having the same problems with other users here.

    Can you please share any error messages you see on the screen when trying to connect? Also, any troubleshooting steps you have tried so far?

    Let us know what you find!

    Roku Community Team

    • lynne137's avatar
      lynne137
      Reel Rookie
      4 months ago

      Error message 014

      • RokuMaryEF's avatar
        RokuMaryEF
        Community Moderator
        3 months ago

        Sorry for the delayed response lynne137​ , and thank you for providing the requested information. We’ll share this with our team and update this thread once we have additional information.

    • lynne137's avatar
      lynne137
      Reel Rookie
      4 months ago

      Unplugged wifi router and TV, rebooted still unable to connect to wifi