Forum Discussion
We need more information. Do you get any error messages or codes when you try to connect? What's the model number of your Roku device that's written on it or displayed under Settings->System->About?
Error 014 - Unable to connect to wireless network
My Internet connection is strong; no outages; password is correct; all connections secure.
The streambar is showing the orange/red light.
- grm20254 months agoBinge Watcher
I have restarted the modem and the streambar - no change.
All other devices are working to access the Internet - just my TV with ROKU are unable to connect to the Internet.
- RokuEmmanuel-D4 months agoCommunity Moderator
Thanks for the details, grm2025!
Can you please try connecting it to a mobile hotspot and see if it works? If the Roku TV successfully connects to the mobile hotspot, the issue is most likely on the internet.
Let us know what you find!
Roku Community Team
- hectorzavala2 months agoNewbie
I have been having the same problem for months every morning I have to reconnect my password I call customer support to the advance technical support and they tell me they are working on it well at least they've been telling me that for a few months now. I'm about to TVs I would have taken them back but I trusted then when they said they would get the issue resolved months later now I can take the TVs back and it's still not fixed. I'm very disappointed with Roku I really trusted them but I'm sorry to say that I don't think trust buying another Roku product. PS I bought two TVs and both of them are having the same problem.