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RokuEmmanuel-D's avatar
RokuEmmanuel-D
Community Moderator
2 months ago

[Under Investigation] UK - Live TV Guide reappears after removing

Hey everyone!

We've received reports of some folks experiencing issues with the Live TV guide Tile reappearing after removing it on their Home screens. 

Status update 10/06: The team is aware, and it is currently under investigation. 

If you're experiencing the same behavior, please reply to this thread and let us know the following info.

  • Roku device model, Device ID, Serial Number, and Software version (It can be found in Settings > System > About)
  • Tracker ID (Press Home five times, then press Back button five times when the issue occurs)


Thanks for your help!

Roku Community Team

Under Investigation

41 Replies

  • David1972's avatar
    David1972
    Channel Surfer
    2 months ago

    Right, this live viewing app that Roku made the choice to install on my roku and CAN'T BE PERMANENTLY DELETED needs to be removed permanently 

    The apps I use are installed, those are the only ones I use, zero interest in apps being installed without my permission or consent 

     

    If a solution to PERMANENTLY remove it isn't given or available then both my roku dongles will be finding permanent residency in a bin 

    I'll be checking UK law on the matter as well as to the legality of a company accessing it without permission and the fact it cannot be removed permanently 

    • David1972's avatar
      David1972
      Channel Surfer
      2 months ago

      Marked as solved and yet no solution provided about the actual problem 

      Zero reply from Roku on the solution either 

      Well in that case I'll be checking the Legality of apps being added without consent or permission 

      Especially one that could result in a court case for anyone in the UK like myself 

       

    • portfair's avatar
      portfair
      Reel Rookie
      2 months ago

      Same here - every time I delete the app it reappears after I stop/start the device. As I don't  have a TV licence (for anyone outside of the UK we are required to have a TV licence to watch live TV) it would be very awkward if an enforcement officer should turns up and this app is sitting on my home screen. And yes I know I can refuse to allow an enforcement officer in but even so this having this app forced on us in the UK is not helpful.

      For now I've moved the app to the bottom of my home screen although it remains to determined if it will stay there.

      Roku - please make this app permanently removable.

      • RokuRiamie-D's avatar
        RokuRiamie-D
        Community Moderator
        2 months ago

        Hello portfair​

        We get that you're also having an issue with the Live TV Guide app that keeps reappearing from the Roku Home screen. This has been forwarded to our team to look further.

        To help us investigate, please provide the details requested earlier in this thread.

        Roku Community Team

    • Nicky5432's avatar
      Nicky5432
      Reel Rookie
      2 months ago

      How can this be marked as solved??? It’s still can’t be removed permanently. If not sorted I will have to get an alternative streaming box that doesn’t automatically install unwanted apps 🙄

  • Xanadu's avatar
    Xanadu
    Streaming Star
    2 months ago

    The issue has now been resolved.

    I have restarted my device multiple times and so far the LTV Guide tile hasn't returned after being removed.

    Thank you very much for fixing it.

    • Model: 3930 EU - Roku Express
    • Software Version: 14.6.4
    • RokuEmmanuel-D's avatar
      RokuEmmanuel-D
      Community Moderator
      2 months ago

      Hey! Xanadu​ 

      Thanks for the update! We're glad that it's fixed now on your end. We'll inform the team about this. 

      If anything comes up again, please don't hesitate to reach out!

      Roku Community Team

  • MartyTidy's avatar
    MartyTidy
    Newbie
    2 months ago

    Hi,   

    My Roku Stick has just starting Auto Installing the 'Live TV Listing' App.   However, every time I delete the App, it immediately reinstalls.   I have had my stick for a number of years & this is the first time, this has ever happened.

    I use my stick Only for streaming services & due to My countries backward Law regarding Live TV , I cannot have any form of live TV on my stick.

    Could you please advise How I can permanently remove this app from my Stick.

    Sorry, I find this unacceptable & assume against some from of Digital Data Law.

    If this is not solved  will , sadly, have to find a different streaming stick that allows me show no live TV Apps.

     

    Thank you.

    • RokuEmmanuel-D's avatar
      RokuEmmanuel-D
      Community Moderator
      2 months ago

      Hi there! MartyTidy​ 

      You mentioned that the Live TV app Tile won't disappear on the Home screen after removing it. 

      This is currently being investigated. To help us dig deeper, could you please provide the info requested above in this thread?

      We'll wait for your response!

      Roku Community Team

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator
    2 months ago

    Hey everyone!

    Quick update: The team is currently working on a fix for the issue you have reported with the Live TV guide tile reappearing after removal. While the team is investigating, could you please reply to this thread and provide us with the info requested above?

    Thank you,
    Roku Community Team

  • TheMav's avatar
    TheMav
    Binge Watcher
    2 months ago

    As per request on Reddit thread:

    Device 1:
    Model:  3820EU2-Streaming Stick 4K
    Device ID:  S0JA34A757U7
    S/N:  X02500F757U7
    Software Version: 14.6

    Device 2:
    Model:  3820EU- Streaming Stick 4K
    Device Id:  S09241DUD03U
    Serial Number:  X01700WUD03U
    Software Version: 14.6

    'Live App' has been uninstalled multiple times on both devices but always reappears the next time the Roku is powered on, so can't provide any 'Tracker Id'.  Assume it installs this in the background whenever it feels like it!

    Please get this resolved, it's extremely annoying and unwanted behaviour.

    • RokuEmmanuel-D's avatar
      RokuEmmanuel-D
      Community Moderator
      29 days ago

      Hey! TheMav​ 

      Just wanted to give you a quick update, we’re still looking into things. Thanks for the info you shared, and we’re passing it along to the team now.

      Stay tuned for more updates!

      Roku Community Team

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