[Solved] Black screen on Live Antenna Channels?
Hey everyone, Status Update (6/25): This should be resolved Please perform a manual software update. Try this: Press the Home button on your Roku remote Go to Settings > System > Software update Select Check Now to manually update If you're still running into the app crashing back to the home screen, let us know—we're here to help! Happy Streaming! 💜 Thanks, Roku Community TeamSolved4.2KViews13likes144Comments[Solved] YouTube TV Fast Forwarding Issue on OS 14
Hey everyone, We're aware that some users on OS 14 are experiencing issues with fast-forwarding in the YouTube TV app. Status Update 3/31/25: The good news is that this should be fixed with the upcoming OS 14.5 update, which we're rolling out over the next few weeks. In the meantime, you can manually check for the update by going to Settings > System > Software Update > Check Now. If you’re still experiencing the issue after updating to OS 14.5, let us know! ========================================== Update: 1/09 We believe you're experiencing an issue with a specific feature in the YouTube TV app. We're working with Google on a resolution. We're going to mark this thread as solved and close it for now. Since many apps on Roku are developed by the app providers themselves, we recommend contacting Google channel support directly for assistance with this specific feature. For any other issues you encounter with YouTube TV or other Roku app/s, feel free to start a new thread in the Community. Thank you for supporting Roku and continued participation in our community. The Roku Community TeamSolved3.6KViews0likes48Comments[Waiting on partner] Max Channel - Stuck on Sign-In Screen
Hey everyone! We're aware that some of you are getting stuck on the sign-in screen for the Max channel. Bummer! Status Update 2/06: Our team is working on a fix with the Max channel In the meantime, if you're facing this issue, please let us know in the replies. Sharing details like your Roku model and any recent troubleshooting steps you've taken can help us pinpoint the issue faster. We'll keep you updated on our progress! Thanks, The Roku Community TeamSolved5.4KViews4likes147Comments[Waiting on Partner] Issues with Tablo TV Channel Not Scanning Local Channels
Hey everyone, We know some of you are having trouble with the Tablo TV channel not scanning or detecting local channels after the latest update. Status Update: We're working with the Tablo TV team to resolve this issue. Unfortunately, this issue appears to be related to the channel partner. To report this issue, please contact the Tablo TV support team directly. We'll keep you updated on any progress. Best, The Roku Community TeamSolved5.1KViews1like308Comments[Waiting on Partner] Tennis Channel Issues
Hey Community, We've received reports from some users experiencing difficulties with the Tennis Channel, such as problems with content playback and loading. If you're experiencing these issues, please contact Tennis Channel Support for more information and assistance, as many channels are developed and managed by their providers. Contact Tennis Channel Support: Visit their website: https://www.tennis.com/contact-us We apologize for any inconvenience this may cause and appreciate your patience and understanding. Best regards, The Roku Community Team.Solved6.2KViews0likes90Comments[Waiting on Partner] ESPN getting "Connection Error" error message
Hey Roku Community, We've received reports about the ESPN channel showing a "Connection Error" message. If you're encountering this problem, please reach out to ESPN Support directly for more details on this error and the channel's functionality, as many channels are developed and maintained by their respective providers. You can contact ESPN Support here: Streaming on ESPN – ESPN Fan Support. Thank you for your understanding and patience! Best, The Roku Community TeamSolved6.5KViews0likes71Comments[Waiting on Partner] Tablo TV channel crashing when trying to play recorded content.
Hey everyone, We know some of you are having trouble playing recordings on the Tablo TV channel after the latest update. Status Update: We're working with the Tablo TV team to fix this. Unfortunately, this error lies on the channel partner side and we are awaiting an update from their end. Please reach out to the channel partner directly to report this issue. You can contact the Tablo TV support team for help. Best, The Roku Community TeamSolved6.1KViews0likes234CommentsNFL App Error - How to Resolve "Something Went Wrong" Message
Hi Roku Community users, We're aware that some NFL channel users are encountering an error message "Something went wrong, please try again or go to id.nfl.com/account" when trying to accept the terms of service agreement. Update: 9/23 Here's how to resolve this issue: Steps to Fix the Error: Visit NFL on a web browser: Open a web browser on your computer, phone, or tablet and navigate to https://www.nfl.com/account/sign-in. Sign Out and Back In If you're already signed in, sign out of your NFL account on the website. Then, sign back in with your credentials. Accept Consent: Upon signing back in, you should be prompted to re-accept the Terms of Service, Subscription Terms of Service, and Privacy Policy. Please accept all agreements. Try again: Return to your Roku device and open the NFL app. The error message should be resolved. Additional Troubleshooting: Restart Roku: If the error persists, try restarting your Roku device. Power it off completely, wait for a few seconds, and then turn it back on. Reopen App: After restarting your Roku, open the NFL app again. If the Issue Continues: If the above steps don't resolve the problem, please let us know. Our team is working with our partners at the NFL app to find a permanent solution. Thank You! We appreciate your patience and understanding. Best regards, The Roku Community TeamSolved9.4KViews0likes78Comments
[Contact DIRECTV] Playback issues being reported
Update 10/24/23: DirecTV has identified a fix and will be rolling it out in the next two days. Thanks for your patience. ------------------- We are receiving reports from customers using the DIRECTV channel that the channel is not currently working as expected. We are working with DIRECTV on helping to solve this issue, and we know that some folks have been seeing this issue for several days. DirecTV is aware of this issue and is working on a fix on their side. Please try again later. We apologize for the inconvenience and are working quickly with our friends at the channel partner to resolve.2.4KViews0likes3Comments
[Waiting on Partner] ESPN getting "Connection Error" error message
Hey Roku Community, We've received reports about the ESPN channel showing a "Connection Error" message. If you're encountering this problem, please reach out to ESPN Support directly for more details on this error and the channel's functionality, as many channels are developed and maintained by their respective providers. You can contact ESPN Support here: Streaming on ESPN – ESPN Fan Support. Thank you for your understanding and patience! Best, The Roku Community Team
