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RokuMaryEF's avatar
RokuMaryEF
Community Moderator
10 months ago
Solved

[Waiting on Partner] Tennis Channel Issues

Hey Community,

We've received reports from some users experiencing difficulties with the Tennis Channel, such as problems with content playback and loading.

If you're experiencing these issues, please contact Tennis Channel Support for more information and assistance, as many channels are developed and managed by their providers.

Contact Tennis Channel Support:

We apologize for any inconvenience this may cause and appreciate your patience and understanding.


Best regards,
The Roku Community Team.

Waiting on partner
  • RokuCarly's avatar
    RokuCarly
    10 months ago

    Hi Community users!

    Greetings from the Roku Community.

    Thanks for informing us about the playback issues you've experienced within the Tennis Channel. We'd be happy to provide further information regarding this matter and help you contact the right support.

    As this issue is specific to the Tennis Channel, we recommend reaching out to their Support team for additional help and clarification. Please note that most content on the Roku platform is provided by streaming channels that are managed and updated independently by their respective providers.

    You may reach them here: Tennis Channel Support

    Warm regards,
    Carly

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  • JMH3's avatar
    JMH3
    Binge Watcher
    2 years ago

    Tennis channel tries to load, but fails and goes back to home page. Also noted that this coincided with icon graphic change from green to black which might be coincidence. The failure to open issue has persisted for the past 24 hours. I’ve rebooted both Roku box which is Ultra LT model and router and manually updated Roku and Tennis Channel, but TC still won’t open. I also can’t remove the TC from home page even after going to Roku.com and cancelling the TC subscription. The intent was to cancel the subscription followed by uninstalling and reinstalling the channel. After cancelling the subscription, when I press the * key on the Roku remote, there still is no option to remove app.

    An additional issue over the most several weeks is Roku continuously requiring me to log into TC.

    I have no problems opening and viewing TC app on my tablet. The issue is with the TC channel on my TV using Roku. 

    • danlc's avatar
      danlc
      Reel Rookie
      2 years ago

      I paid also $109 7/04/2023 and cannot get tennis plus and have no tennis.  Tennis plus says it is roku problem however they have not fixed the problem. 

       

      • RokuERey's avatar
        RokuERey
        Retired Moderator
        2 years ago

        Hi danlc,

        Thanks for the post!

        We understand and would like to take a closer look into this issue you're running into.

        Could you tell us more about this? Are you seeing an error message? Is this an isolated case for this channel only? If so, are you accessing a standalone channel or under The Roku Channel premium subscription?

        With more detailed information, we will be able to recommend the appropriate next steps.

        Warm regards,

        Rey

    • CoDanielFlores's avatar
      CoDanielFlores
      Newbie
      2 years ago

      All 5 TVs stopped working - Tennis Channel now goes immediately back to Main Menu - the app starts to load, briefly then main menu - all other apps work great, netflix, disney, hulu,espn - 

      Same symptom on the Roku stick, a Roku TV and Roku Soundbar.  And no symptoms on Android, macOS, iOS, Win10/11 - those all work.  Ive done everything short of factory reset a roku device.

      BUT I DID SOLVE THIS - by purchasing a Fire TV Max stick and installing on all the affected TVs - they each have at least one HDMI port available - i now have Tennis channel back on the TVS by switching to the Fire Stick TV input --- its a quick fix, once you do one, you can clone the rest.

      • Brownie1's avatar
        Brownie1
        Binge Watcher
        2 years ago

        TC is working to resolve this issue.  It's a problem on their end or a problem that Roku and TC need to fix.

    • Skc2024's avatar
      Skc2024
      Newbie
      2 years ago

      Having the same problem- is there an eta on fixing this? I pay for TC Plus to watch these matches annually??

      • JMH3's avatar
        JMH3
        Binge Watcher
        2 years ago

        You can go to tennis channel.com and scroll down to bottom of screen and click on help center. When help center opens, click on icon on upper right of screen which should open to display option to start a ticket on your issue.