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RokuMaryEF's avatar
RokuMaryEF
Community Moderator
10 months ago
Solved

[Waiting on Partner] ESPN getting "Connection Error" error message

Hey Roku Community,

We've received reports about the ESPN channel showing a "Connection Error" message. 

If you're encountering this problem, please reach out to ESPN Support directly for more details on this error and the channel's functionality, as many channels are developed and maintained by their respective providers.

You can contact ESPN Support here: Streaming on ESPN – ESPN Fan Support.

Thank you for your understanding and patience!

Best,
The Roku Community Team

Waiting on partner
  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    10 months ago

    Hi Community Users!

    Thank you for your cooperation and for reporting this issue.

    For further assistance with this problem, we encourage you to reach out to ESPN customer support directly. Since many channels on Roku are developed and maintained by their providers, contacting them can offer more detailed help.

    If you need additional support or have any other questions, please let us know. We’re here to assist you with your specific needs.

    Regards,
    The Roku Community Team

71 Replies

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  • Asellus's avatar
    Asellus
    Streaming Star
    10 months ago

    Hi.

    I contacted ESPN, and they said that I should contact you about this error with your app. I have ESPN 3 through my internet provider, so it authenticates over my internet connection. I don't log in with a tv provider. This is through my Roku streaming box (Roku Express 4K+ 3941X). Conversation with them below. I restarted my internet and Roku, and no changes. Live events work, but not replays. Replays on ESPN 3 were working fine on Sunday and Monday, but are no longer working. When I click on them, they pop up a connection error message. Please help.

     

    • qlt503's avatar
      qlt503
      Reel Rookie
      10 months ago

      Just wanted to add that I’m having the same issue. I hope that it’s resolved soon, because I really want to be able to access college football game replays in the app and the season starts tomorrow. 

      • RokuEmmanuel-D's avatar
        RokuEmmanuel-D
        Community Moderator
        10 months ago

        Hi, qlt503.

        Welcome, and thanks for stopping by here in the Roku Community!

        We understand that you're having trouble with ESPN, and we'd like to help you get it working again so you can quickly get back to streaming.  

        To add your Roku device to the current investigation of this issue, please share the following details with us:

        • Roku device model, serial number, device ID, and OS version. (these can all be found in Settings > System > About).
        • Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).
        • Channel build version.

        We are anticipating your prompt response.

        Regards,
        Emman

    • Gitpikker's avatar
      Gitpikker
      Reel Rookie
      10 months ago

      I'm having the same problems with my Roku Tv that only started this month. Used to work fine for all content. Too many people are experiencing this problem too. I've tried everything from resetting my network to reloading the app and all other suggestions. It's obviously not a network problem because limited content will stream fine. This is the only app that I'm having trouble with so it must be ESPN's problem but calling them or Roku give no results.

      • RokuEmmanuel-D's avatar
        RokuEmmanuel-D
        Community Moderator
        10 months ago

        Welcome aboard to the Roku Community, Gitpikker!

        Thanks for reporting this issue to us. Rest assured, we are dedicated to resolving this matter for you.

        To expedite the process, please provide the information posted above so that your device can be included in the ongoing investigation of this issue. 

        We are looking forward to your prompt response. 

        Best regards,
        Emman

    • RokuTakashi's avatar
      RokuTakashi
      Community Moderator
      10 months ago

      Hi, Asellus 

      Thanks for posting here in the Roku Community.

      We understand the issue you have encountered with the ESPN, and we appreciate your efforts in reaching out to their support regarding this matter. We'd like to collect further details that our team needs for this issue to be investigated further. Kindly provide the details below:

      • Roku device model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About).
      • What channel and what version/build is the channel that is having the issue? (This can be found by selecting the channel on the Home screen and pressing the * button).
      • Tracker ID when this issue occurs. (When you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
      • A photo or video clip referring to the issue,

      Once these details are made available, our team will review the issue and will work on it.

      Best wishes,
      Kash