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RokuMaryEF's avatar
RokuMaryEF
Community Moderator
5 months ago
Solved

[Solved] Harmony Remote Issues After Update? Try This!

Hey everyone,

We've seen some posts about Harmony remotes acting up after the latest update. If you're having trouble, here's a fix that's worked for a lot of folks:

  1. Go to: Settings > System > Advanced System Settings
  2. Select: Control by mobile apps
  3. Change "Network Access" to "Enabled"

Give this a try – it should take care of the issue for most people.

Note: We'll mark this post as solved for visibility and as a reference for other users.

If you're still having problems after trying this, please search the Community for other threads about Harmony remotes, or start a new thread with the details of your issue.

Thanks!

The Roku Community Team

Fixed
  • RokuMaryEF's avatar
    RokuMaryEF
    5 months ago

    Hey everyone,

    We've noticed some folks are having trouble with their Harmony remotes after the update.

    Here's a solution:

    1. Go to: Settings > System > Advanced System Settings
    2. Select: Control by mobile apps
    3. Change "Network Access" to "Enabled"

    This should resolve the issue for most users.

    Note: We'll mark this post as solved for visibility and as a reference for other users.

    If this doesn't fix it, check the Community for similar issues. If you can't find a solution, create a new post and tell us more!

    Thanks for choosing Roku! Happy Streaming! 💜

    Thanks,
    The Roku Community Team

    Was this post helpful? click Kudos 👍

132 Replies

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  • ttmii's avatar
    ttmii
    Reel Rookie
    6 months ago

    I have 7 Roku streaming sticks in my house, 4 of which are controlled by Logitech Harmony Hubs.  Two of the 4 have updated to 14.1.4:7708 on 12/13/24.  The 14.1.4:7708 update does not work with the Harmony Hubs, and will only work with the Roku remote.  The previous Roku software versions have worked fine.  All other devices controlled by these Harmony hubs work fine (HDTV, home theater, DVD, Bluetooth)

    I’ve tried rebooting the harmony hubs, rebooting the Rokus, power cycle both, and controlling via the Harmony app on my iPhone.   None of the troubleshooting has worked.  Is there a solution for this?

    Location

    Roku Type

    Last Update (as of 12/14/24)

    Current Software Version

    Works with Harmony Hub Remote

    Works with Harmony iPhone App

    Works with Roku Remote

    Master Bedroom 1

    3820R2 – Streaming Stick 4K

    12/13/24 2:59pm

    14.1.4:7708

    No

    No

    Yes

    Recreation Room

    3810X – Roku Streaming Stick+

    12/13/24 2:34am

    14.1.4:7708

    No

    No

    Yes

    Master Bedroom 2

    3810X – Roku Streaming Stick+

    10/18/24 10:27pm

    14.0.4:12221

    Yes

    Yes

    Yes

    Family Room

    3820R2 – Streaming Stick 4K

    11/15/24 5:00pm

    14.0.4:12221

    Yes

    Yes

    Yes

    • ttmii's avatar
      ttmii
      Reel Rookie
      6 months ago

      FIXED!  Thanks everyone for the comments. I had not yet changed/deleted/reinstalled the Watch Roku activity or the Roku device on my Harmony hubs, nor did I need to. The following change on the Roku’s solved the issue:  Settings > System > Advanced System Settings > Control by Mobile apps > Network access.  Change the setting to “Permissive”.  I can once again control the Roku via the Harmony Hub remotes and the Harmony iPhone app. 

      • RokuMaryEF's avatar
        RokuMaryEF
        Community Moderator
        5 months ago

        Hey everyone,

        We've noticed some folks are having trouble with their Harmony remotes after the update.

        Here's a solution:

        1. Go to: Settings > System > Advanced System Settings
        2. Select: Control by mobile apps
        3. Change "Network Access" to "Enabled"

        This should resolve the issue for most users.

        Note: We'll mark this post as solved for visibility and as a reference for other users.

        If this doesn't fix it, check the Community for similar issues. If you can't find a solution, create a new post and tell us more!

        Thanks for choosing Roku! Happy Streaming! 💜

        Thanks,
        The Roku Community Team

        Was this post helpful? click Kudos 👍

    • Jesk's avatar
      Jesk
      Newbie
      6 months ago

      UPDATE: I found a post on Reddit that mentioned a new (or previously unimportant) setting on the Roku:

      "...there is a setting in Advanced System Settings on the Roku called Control With Mobile Apps. This was set to Limited and it wouldn't work. I set it to permissive and that fixed it."

      My Roku had the same "Limited" default setting. I set it to "Permissive" and it worked again. Unfortunately in my case I had to delete the device again AND the activity for watching TV and create them again. I don't know if that is because I messed with it so much last night. The Harmony might be kinder. But have a look at that setting on your Roku(s) and see if this helps. 

      I hope it helps - enjoy the rest of your weekend!

      • dewaynej's avatar
        dewaynej
        Newbie
        6 months ago

        I had the same issue starting yesterday.  But before I found the "fix" above, I had deleted my Roku Ultra and associated Watch Roku activity from my Harmony.  I added the Roku back and re-setup the activity.  The issue I now have is that all of the Roku "channel" icons only show up as boxes with numbers in them on my Harmony - both on the remote itself and on the Harmony app on my iPhone.  I have rescanned several times and still not getting the graphic icons to show up.  I contacted Logitech and was on a chat with them for quite some time this morning trying several of their suggestions, but nothing resolved the issue.  They "escalated" the issue within Logitech.  I'll see what they come back with if anything.  Now wondering if the issue could possibly be with Roku and the 14.1 update??

    • Cleverof's avatar
      Cleverof
      Binge Watcher
      6 months ago

      Remotes or subject could be software updates. We have a fairly new LG 4k TV which has a Roku HDMi streaming stick attached to it. Our LG TV remotes have been set up to control the Roku device. It worked great until today. Checked my TV settings which are all good. My guess is that  Roku software update broke it. I can provide details if needed.  Can Roku folks look into this? 

      Tnanks

      • micheal73's avatar
        micheal73
        Channel Surfer
        6 months ago

        After the latest update my roku ultra does not operate via IP remote. Why? Is this more planned obsolescence?

  • legorik27's avatar
    legorik27
    Newbie
    5 months ago

    I know this thread is almost a year old however, I just recently had this happen at my own home.  I found that going into; settings, advanced system settings, control by mobile apps, network access- selecting enabled(which accepts all command on private network connections) fixed the issue for me.  It was on limited when I went there initially.  Switched to enabled and it worked instantly.

    • Mastor_13's avatar
      Mastor_13
      Newbie
      5 months ago

      This worked!  Thanks, I did not do a factory reset either, just enabled control by remote apps as you suggested.

  • PacsAdminKP's avatar
    PacsAdminKP
    Reel Rookie
    5 months ago

    Hi renojim - Confirmed that setting stayed at “Enabled”. I’ve even tried changing the setting to “Permissive”, but that didn’t help. I’ll try unplugging power for all devices. 

    • MMandel's avatar
      MMandel
      Newbie
      5 months ago

      This did not work for me. I tried both settings. My LG magic remote was working fine, then it stopped. I have a Roku on every TV in my house and for the other TVs, I am fine with using the Roku remote to work the TV, but the LG that we have in our living room has too much attached like a sound system to use the more simple Roku remote. Sadly, I may have to find other ways to access my subscribed channels and give up my Roku devices as I replace TVs in my house. It is a shame because I have been using Roku devices for years. Having to use two different remotes is stupid in this day and age.

    • Pblav's avatar
      Pblav
      Reel Rookie
      5 months ago
      Yes I have tried your instructions and I it did not work. 
      The Roku info you requested is:
      Model 3941X 2 – Roku express 4K
       serial number X02200H759 T6 
      OS version 14.1 
      ID: SOHAK377 59T6 
      Appreciate your help

       

  • Johncop64's avatar
    Johncop64
    Channel Surfer
    6 months ago

    Roku software update disabled my LG remote from controlling Roku.  Had worked fine until this update.  Please help me Roku

      • renojim's avatar
        renojim
        Community Streaming Expert
        6 months ago

        Macspidieand Johncop64 , try setting Network access under Settings->System->Advanced system settings->Control by mobile apps to Enabled or Permissive.

    • JPimp's avatar
      JPimp
      Newbie
      5 months ago

      Not really a question but a solution.I figured out how to control my Roku stick with my LG magic remote. 

      Go into Settings, System, Advanced system settings, Control by mobile apps, Network access, Enable or Permissive options will both work.

      Hope this helps.

      • RokuTakashi's avatar
        RokuTakashi
        Community Moderator
        5 months ago

        Hi, JPimp 

        Greetings, and welcome to the Roku Community.

        We appreciate you for sharing with us the workaround that worked on your Roku device and LG Magic Remote. 

        This will help other users in the Roku Community who may be facing the same issue.

        If you need further assistance, feel free to reach out to us. We're here to help.

        Happy Streaming! 💜

        The Roku Community Team.

  • Mastor_13's avatar
    Mastor_13
    Newbie
    5 months ago

    I realize this is an older thread but figured I would add for others that on Jan 14, 2025 version 14.1 just hit my Roku 3 and the Control4 remote has stopped working.

    might try factory reset… worried about what that could further screw up.

  • spielerman's avatar
    spielerman
    Newbie
    4 months ago

    I've got an LG G3 with Magic remote, and it used to control the Roku just fine.  LG recently did an update and it no longer works.  CEC is setup properly to Enable, and the Roku remote can turn off the TV and change volume, but the LG Magic Remote will not work.  Have the Roku 4K streaming stick.  Had this problem before and had to change the tv location from US to Canada.  Then Canada to US, then Worked Again.  This time, that trick didn't work.

     

    Any help?