[Waiting on partner]: The U app keeps freezing
Hey everyone, We’ve received reports that the U app keeps freezing and loading on Roku devices. Status Update 9/23: Under investigation To help us investigate further, please provide the following details if you're experiencing this issue. Roku device model, serial number, device ID, and Software version and build. (It can be found under Settings > System > About) Tracker ID (press Home 5 times, then Back 5 times when the issue occurs) App build version (highlight the channel and press the star (*) button of your Roku remote) While we're checking on our end, we suggest reaching out to the app developer too. Roku Community Team
[Waiting on partner] Roku Connection Issue with Asus ZenWiFi
Hey everyone, If you’re having trouble connecting your Roku device to the Asus ZenWiFi. Status Update 10/09: Asus is aware of the issue and working on a fix. In the meantime, try setting up an additional network on your router using WPA2-only security. This may help improve compatibility. We also suggest reaching out to Asus Support for further assistance Thank you! We’ll update this thread as soon as we receive any new information. Roku Community Team
[Waiting on partner] UK Channels 4 & 5 not playing content.
Hey, everyone. We are seeing reports that the UK Channels 4 & 5 are not playing any content. Status Update 7/16: Our team is aware of the issue and is looking into it. In the meantime, for this specific error, we recommend contacting the app provider directly, as they are best suited to assist you. You can contact them here: Channel 4 - Contact Support | Channel 4 Channel 5 - Help Centre | Channel 5 Thanks, Roku Community Team[Waiting on Partner] ESPN getting "Connection Error" error message
Hey Roku Community, We've received reports about the ESPN channel showing a "Connection Error" message. If you're encountering this problem, please reach out to ESPN Support directly for more details on this error and the channel's functionality, as many channels are developed and maintained by their respective providers. You can contact ESPN Support here: Streaming on ESPN – ESPN Fan Support. Thank you for your understanding and patience! Best, The Roku Community Team
