[Under investigation] Remote Power and Volume buttons are suddenly not working

Recently bought a 4k streaming stick for a new tv. Setup was easy per usual but the TV volume and power control both work erratically, the volume button may take it up 1 number or 10 . No rhyme or reason, and sometimes not work at all. Power button as well. I’ve re paired it, changed from IR to CEC. If I repair via CEC it will work correctly immediately after but after not using it for awhile it starts again. Repairing the remote constantly has made me regret this purchase entirely. I have many Roku TV’s and several express deals without tv control. Never an issue with any of those. And I can’t pair a different remote to that stick given I have probably 6-7 because it’s unique being a voice control remote .

I just got this Roku yesterday, and it worked fine. The volume buttons no longer work, but all other buttons work. I've tried updating on the secret menu, reconnect the Roku stick, changing the remote batteries, and turning off and on everything.

any advice? 

Hey everyone!

We understand some of you are having trouble with your Roku remote buttons not working. We're currently looking into it!

To help us investigate further, could you please share the following info:

• Roku device model, Device ID, Serial Number, and Software version (found under Settings > System > About)
• TV make/model
• Roku remote model
• Tracker ID (Press Home five times, then Back five times when the issue happens)

Once we have this info, we’ll pass it along to the right team to take a closer look.

Thank you,
Roku Community Team

Please fix this

I actually turned the TV on with the remote and about 3 am I tried to turn tv off and it would not work... It's been going on for about a week now. I have unplugged the TV. Unplugged their roku, I have done everything. So now, when I come home from work, I have to get out of bed and walk over and turn the TV off with my hand which actually honestly makes me so mad. I was considering trying to buy something else. I don't know if an update changes setting or what's happened. But I was able to use this remote and any remote. I wanted to all the time, and then it suddenly quit working. And it don't matter what remote I paired to my TV. It will not work What happened

Please Please fix this!

Hi there! SoCalDavid​ 

We saw that you have been affected by this issue! We'll send these details over to the team to look further into this. 

Thanks for your help, and stay tuned for updates!

Roku Community Team

Hey! yahs_kid​ 

You seem to have the issue as well. We'll forward this over to the team for further investigation. Stay tuned for updates!

Roku Community Team