Known issues

Status updates, outage reports, fixes, and workarounds.

Tags

Under Investigation

Waiting on partner

Pending Release

Recent discussions

[SOLVED] Service interruption accessing channels and activating new devices
Resolved This issue is now resolved. If you are still experiencing an issue activating or streaming, you will need to fully restart your device by disconnecting from power, waiting a moment, and pl...
Solved
RokuAustin
2 years ago Place Known issues
Fixed
67KViews
37likes
678Comments
[Solved] Roku TV |Network Connection Issues After OS Update
Hi Community users, We have received reports that some users with Roku TV are experiencing difficulty connecting to their home network following a recent OS update. Update (July 18th): We believe...
Solved
RokuMaryEF
2 years ago Place Known issues
Fixed
19KViews
4likes
538Comments
[Solved] Roku Device Stuck in Recovery Mode
Hi Community users, We are aware of an issue where some Roku devices are getting stuck in recovery mode. We believe the OS 14.1 update has addressed this issue, but it seems that some TVs aren't up...
Solved
RokuMaryEF
8 months ago Place Known issues
Fixed
6.1KViews
0likes
341Comments
[Waiting on Partner] Issues with Tablo TV Channel Not Scanning Local Channels
Hey everyone, We know some of you are having trouble with the Tablo TV channel not scanning or detecting local channels after the latest update. Status Update: We're working with the Tablo TV tea...
Solved
RokuMaryEF
9 months ago Place Known issues
Waiting on partner
5.1KViews
1like
308Comments
[Solved] YouTube TV Unable to Launch
UPDATE We believe this issue is now solved, and we really appreciate everyone's reports. Please perform a system update by navigating to Home > Settings > System > Software update > Check Now. Yo...
Solved
RokuAustin
6 months ago Place Known issues
Fixed
12KViews
7likes
307Comments
[SOLVED] XFINITY - Audio out of sync on Xfinity channel
We are receiving reports from users that the audio is out of sync on the XFINITY streaming channel. [UPDATE] [FIXED] 8.9.23 We believe this issue has now been resolved. 🎉 Please check for a sys...
RokuAustin
2 years ago Place Known issues
Fixed
8.1KViews
0likes
238Comments
[SOLVED] Remote skips or jumps over multiple channel tiles
We are receiving reports from users that when navigating the Roku home screen, remote button presses will skip or hop over multiple channel tiles at once. This issue is currently Under Investigatio...
Solved
RokuAustin
2 years ago Place Known issues
Fixed
13KViews
13likes
234Comments
[Waiting on Partner] Tablo TV channel crashing when trying to play recorded content.
Hey everyone, We know some of you are having trouble playing recordings on the Tablo TV channel after the latest update. Status Update: We're working with the Tablo TV team to fix this. Unfort...
Solved
RokuMaryEF
9 months ago Place Known issues
Waiting on partner
6.1KViews
0likes
234Comments
[Solved] "No info" or app missing on Live antenna channels?
Hey everyone, Status Update 4.2.25: We believe the issue is resolved for some customers. If you're still missing info or apps on your live antenna channels, please provide us with the following ...
Solved
RokuMaryEF
5 months ago Place Known issues
Fixed
4.6KViews
0likes
198Comments
[Solved] OS 13 YouTube TV freezes when fast-forwarding
Hi Community users, We are aware that some users are experiencing an issue with YouTube TV where fast forwarding results in the channel freezing. UPDATE (9/5) We believe the issue was resolved....
Solved
RokuERey
2 years ago Place Known issues
Fixed
14KViews
0likes
194Comments

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