Forum Discussion

RokuMaryEF's avatar
RokuMaryEF
Community Moderator
8 months ago

[Solved] "No info" or app missing on Live antenna channels?

Hey everyone, Status Update 4.2.25: We believe the issue is resolved for some customers. If you're still missing info or apps on your live antenna channels, please provide us with the following ...
Fixed
gonsalvesdavidw's avatar
gonsalvesdavidw
Newbie
8 months ago

This problem is in Kentucky as well

RokuJharra-Q's avatar
RokuJharra-Q
Retired Moderator
8 months ago

Hi Community Users!

Thank you for informing us that the channel lineup on your Roku device is missing information. I'm here to assist you!

Let's see if this will work for you.
 
  • Check for a system update
    Go     to Roku Homescreen > Settings > System > Software Update > Check Now.
  • Restart Your Roku Device/TV
    Go to Settings > System > Power/System Restart.
Let us know how it goes!

Best,
The Roku Community Team
  • Ldss's avatar
    Ldss
    Binge Watcher
    8 months ago

    Does not resolve problem.  All started when roku added stuff ar top of tv guide which is worthless.  Problem is a I T programing error....

     

  • twistyb's avatar
    twistyb
    Reel Rookie
    8 months ago

    Tryed the software update, now Version 14.1.4 and build 7709. The problem never went away. Restarteded Roku and the info was there, Ten minutes later the channel menu so no information. If I go toHome then back into Live TV the info is back.

    • artist2000's avatar
      artist2000
      Channel Surfer
      8 months ago

      Same thing is happening to me. I have to go HOME and start over for tv listings to appear.

      Also, if I scroll over a few hours, most of the listings appear but go back to the actual time? NO INFORMATION AVAILABLE.

      I’ve rescanned, rebooted, software updated and nothing has changed. I have a strong wi-fi connection according to the information on my TCL Roku tv. 

    • RokuJharra-Q's avatar
      RokuJharra-Q
      Retired Moderator
      8 months ago

      twistyb Thanks for keeping us posted!

      I see you've tried a few troubleshooting steps, but no luck so far. To help you out and pass this along to the right Roku team, I'll need some more details about what's going on.

      Please share with us the details below.

      • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
      • Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
      • Zip Code
      • Channels affected

      Once we have this information, we'll be able to forward this to the right team.

      The Roku Community Team 

      • jk050653's avatar
        jk050653
        Reel Rookie
        8 months ago

        It seems like every time Roku updates the tv to make it better it gets worse. Please fix it and leave it alone until you get someone that knows what he or she is doing. The update before this one I lost my channel numbers this update I lost the programming info. 

    • Linne-RI's avatar
      Linne-RI
      Channel Surfer
      8 months ago

      Same problem. Too many people having same problem since last update.  Roku caused the problem in their program. Doesn't matter what id, etc we have. Hopefully this gets fixed. @ roku

      • Ldss's avatar
        Ldss
        Binge Watcher
        8 months ago

        3-22-2025 11am..  TV GUIDE HAS WORKED FOR OVER 4 HRS.  hoping it is fixed for good..  still need way to do away with worthless icon above tv guide.  Hopefully we will rec. way to turn off or remove these.. 🤔   

         

  • rdrakester's avatar
    rdrakester
    Newbie
    8 months ago

    I have same issue. It started several days ago when suddenly the good didn't show the correct time but the home page did.  We have reset, restarted,  rescanned, unplugged so many times but NOTHING works.  The guide comes up if we put it on a local channel but goes back to no information when cudgel to another channel like Fox, Grit, Cozi, etc.  I'm about done with roku junk.  Something goes wrong every time there's an update. 

    • rdrakester's avatar
      rdrakester
      Newbie
      8 months ago

      Guide not good, change not cudgel - stupid smart phones

      • RokuRiamie-D's avatar
        RokuRiamie-D
        Community Moderator
        8 months ago

        Hi rdrakester and Tommy007,

        Please provide us with the information listed above so that we can forward it to our Roku team for review.

        Thank you for your understanding.

        Cheers,
        Roku Community Team

  • Black4's avatar
    Black4
    Newbie
    8 months ago

    Does not work