Forum Discussion

RokuMaryEF's avatar
RokuMaryEF
Community Moderator
8 months ago

[Solved] "No info" or app missing on Live antenna channels?

Hey everyone, Status Update 4.2.25: We believe the issue is resolved for some customers. If you're still missing info or apps on your live antenna channels, please provide us with the following ...
Fixed
RokuEmmanuel-D's avatar
RokuEmmanuel-D
Community Moderator
8 months ago

Hey, corpcookie!

Thanks for reaching out here!

We see that you're having an issue with the channel guide on your Roku TV, and we'd like to investigate further.

Could you share the info we need below?

  • Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
  • Tracker ID (Press the Home button five times, followed by the Back button five times)

Please get back to us soon!

Roku Community Team

StevenCee's avatar
StevenCee
Roku Guru
8 months ago

RokuEmmanuel-D You know this issue is happening across the country, and you know what the problem is.  WHY DO YOU KEEP ASKING FOR THE SAME LAUNDRY LIST OF INFORMATION???
YOU SOUND LIKE A BROKEN RECORD, AS THAT IS THE ONLY THING YOU EMPLOYEES EVER OFFER!
NEVER HELP WITH ACTUALLY SOLVING ANYTHING!
WE ALL SEE HOW STUPID THIS STRATEGY IS, AS WE NEVER EVER GET "UPDATES". OR HOW TO FIX ANYTHING.....    SMH