Forum Discussion

RokuMaryEF's avatar
RokuMaryEF
Community Moderator
8 months ago

[Solved] "No info" or app missing on Live antenna channels?

Hey everyone, Status Update 4.2.25: We believe the issue is resolved for some customers. If you're still missing info or apps on your live antenna channels, please provide us with the following ...
Fixed
twistyb's avatar
twistyb
Reel Rookie
8 months ago

channel info disappears after 15 minutes. If I turn off the TV and back on, the TV info is back. This is the second Roku TV I have had in two years. They both started to fail just after one year. Very disappointed. This TV model is 32S355-CA TCL - Roku TV

gonsalvesdavidw's avatar
gonsalvesdavidw
Newbie
8 months ago

This problem is in Kentucky as well

  • RokuJharra-Q's avatar
    RokuJharra-Q
    Retired Moderator
    8 months ago

    Hi Community Users!

    Thank you for informing us that the channel lineup on your Roku device is missing information. I'm here to assist you!

    Let's see if this will work for you.
     
    • Check for a system update
      Go       to Roku Homescreen > Settings > System > Software Update > Check Now.
    • Restart Your Roku Device/TV
      Go to Settings > System > Power/System Restart.
    Let us know how it goes!

    Best,
    The Roku Community Team
    • Ldss's avatar
      Ldss
      Binge Watcher
      8 months ago

      Does not resolve problem.  All started when roku added stuff ar top of tv guide which is worthless.  Problem is a I T programing error....

       

    • twistyb's avatar
      twistyb
      Reel Rookie
      8 months ago

      Tryed the software update, now Version 14.1.4 and build 7709. The problem never went away. Restarteded Roku and the info was there, Ten minutes later the channel menu so no information. If I go toHome then back into Live TV the info is back.

      • artist2000's avatar
        artist2000
        Channel Surfer
        8 months ago

        Same thing is happening to me. I have to go HOME and start over for tv listings to appear.

        Also, if I scroll over a few hours, most of the listings appear but go back to the actual time? NO INFORMATION AVAILABLE.

        I’ve rescanned, rebooted, software updated and nothing has changed. I have a strong wi-fi connection according to the information on my TCL Roku tv. 

      • RokuJharra-Q's avatar
        RokuJharra-Q
        Retired Moderator
        8 months ago

        twistyb Thanks for keeping us posted!

        I see you've tried a few troubleshooting steps, but no luck so far. To help you out and pass this along to the right Roku team, I'll need some more details about what's going on.

        Please share with us the details below.

        • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
        • Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
        • Zip Code
        • Channels affected

        Once we have this information, we'll be able to forward this to the right team.

        The Roku Community Team 

      • Linne-RI's avatar
        Linne-RI
        Channel Surfer
        8 months ago

        Same problem. Too many people having same problem since last update.  Roku caused the problem in their program. Doesn't matter what id, etc we have. Hopefully this gets fixed. @ roku

    • rdrakester's avatar
      rdrakester
      Newbie
      8 months ago

      I have same issue. It started several days ago when suddenly the good didn't show the correct time but the home page did.  We have reset, restarted,  rescanned, unplugged so many times but NOTHING works.  The guide comes up if we put it on a local channel but goes back to no information when cudgel to another channel like Fox, Grit, Cozi, etc.  I'm about done with roku junk.  Something goes wrong every time there's an update. 

      • rdrakester's avatar
        rdrakester
        Newbie
        8 months ago

        Guide not good, change not cudgel - stupid smart phones

    • Black4's avatar
      Black4
      Newbie
      8 months ago

      Does not work

       

  • Slingnut's avatar
    Slingnut
    Reel Rookie
    8 months ago

    I have the same issue.   Software is up to date.   Changing zip codes, no help.  This is on live tv using my antenna.  Turning off and on pulls in channel guide for a few minutes.  North Carolina.