Forum Discussion

RokuMaryEF's avatar
RokuMaryEF
Community Moderator
8 months ago

[Solved] "No info" or app missing on Live antenna channels?

Hey everyone, Status Update 4.2.25: We believe the issue is resolved for some customers. If you're still missing info or apps on your live antenna channels, please provide us with the following ...
Fixed
twistyb's avatar
twistyb
Reel Rookie
8 months ago

channel info disappears after 15 minutes. If I turn off the TV and back on, the TV info is back. This is the second Roku TV I have had in two years. They both started to fail just after one year. Very disappointed. This TV model is 32S355-CA TCL - Roku TV

corpcookie's avatar
corpcookie
Newbie
8 months ago

I have a Phillips 40 inch roku tv. The guide drops after 15 minutes. I have done it all. Software check, reprogram antenna. Reset my router. Connection check all of it. Still loses information for the guide after 15 minutes, I have reprogrammed it multiple times. It loads the guide and everything is good for about 15 minutes then poof it is gone again. There must be something going on with Roku itself. Any ideas?

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator
    8 months ago

    Hey, corpcookie!

    Thanks for reaching out here!

    We see that you're having an issue with the channel guide on your Roku TV, and we'd like to investigate further.

    Could you share the info we need below?

    • Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
    • Tracker ID (Press the Home button five times, followed by the Back button five times)

    Please get back to us soon!

    Roku Community Team

    • StevenCee's avatar
      StevenCee
      Roku Guru
      8 months ago

      RokuEmmanuel-D You know this issue is happening across the country, and you know what the problem is.  WHY DO YOU KEEP ASKING FOR THE SAME LAUNDRY LIST OF INFORMATION???
      YOU SOUND LIKE A BROKEN RECORD, AS THAT IS THE ONLY THING YOU EMPLOYEES EVER OFFER!
      NEVER HELP WITH ACTUALLY SOLVING ANYTHING!
      WE ALL SEE HOW STUPID THIS STRATEGY IS, AS WE NEVER EVER GET "UPDATES". OR HOW TO FIX ANYTHING.....    SMH