Forum Discussion

RokuMaryEF's avatar
RokuMaryEF
Community Moderator
8 months ago

[Solved] "No info" or app missing on Live antenna channels?

Hey everyone, Status Update 4.2.25: We believe the issue is resolved for some customers. If you're still missing info or apps on your live antenna channels, please provide us with the following ...
Fixed
twistyb's avatar
twistyb
Reel Rookie
8 months ago

channel info disappears after 15 minutes. If I turn off the TV and back on, the TV info is back. This is the second Roku TV I have had in two years. They both started to fail just after one year. Very disappointed. This TV model is 32S355-CA TCL - Roku TV

Gwils5309's avatar
Gwils5309
Newbie
8 months ago

My channels keep dropping off on my RCA Roku TV I have to keep shutting off turning it on or going to the home screen and go back to the TV for the camp channels to come back online and one by one to go down the list they all drop off pretty soon it's all say no information I've tried restarting it tried updating it I checked all my internet connections and nothing works to do.

  • Macrokr55's avatar
    Macrokr55
    Channel Surfer
    8 months ago

    I’m experiencing the same issues since the beginning of the week.  About every 30 minutes all the channels close to the channel I am viewing including that channel show No information. Only thing to do is go back to Home screen and re enter live tv again and the program information is back for another while.  Been a constant challenge since they changed that screen and added the suggestion panels at the top.  What gives Roku, don’t you guys test stuff before you put it in production?

    • Macrokr55's avatar
      Macrokr55
      Channel Surfer
      8 months ago

      Here is the information requested.

      Device model = TCL 55S535

      Serial Number = X003008AS8L3

      Software version = 14.1

      This is occurring in the streaming channels guide as well as local channels for 75088 through antenna 

       

  • Black4's avatar
    Black4
    Newbie
    8 months ago

    My TCl keep losing channel info too. Turning the tv off and back on resets it but after awhile loses it again. This has been happening ever since the last upgrade when they added a banner above the channel guide. Very frustrating. HELP FIX THIS PROBLEM ROKU.

  • mjrrobins's avatar
    mjrrobins
    Channel Surfer
    8 months ago

    Hisense: Model 58R6E3 just started losing the channel information after it has been on a while. If I shut if off for 10 seconds, the channel information comes back but after a while 'No information Again'. I use only OTA for the channels. No cable or satellite. I constantly update the OS manually. I have tried unplugging the TV, then plugging in, same thing. I have not tried a factory reset, leaving that as a last resort, if possible.

    Any thoughts??? Of course, the TV is OOW. 

    Thank-you,

    Mike

    • mjrrobins's avatar
      mjrrobins
      Channel Surfer
      8 months ago

      Hisense model 6Series-58

      SN: X01900P4DMN6

      Hardware ID G204X

      Device ID: S08C7244DMN6

      Software OS version 14.1

       

      Please use issue ID N6-094-876 to report the current issue

      GC version 13.211

      Software version 14.1.4 build 7709-CH

      • RokuJharra-Q's avatar
        RokuJharra-Q
        Retired Moderator
        8 months ago

        mjrrobins DjwOhio 

        We appreciate the detailed information you have provided. Any additional insights you could share would be helpful to our ongoing investigation.

        • Channels affected
        • zip codes/areas.
        • A photo or short video of the incident.

        Thank you for your help!

        Roku Community Team

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    8 months ago

    Hi Gwils5309,

    Greetings from the Roku Community!

    We appreciate the troubleshooting steps you have taken so far and would like to gather more details.

    Can you please provide the following details below:

    • Could you share with us a video clip or photo?
    • When did the issue start?
    • Did we recently make any changes to your network or network provider?
    • Do you have cellular data so we can try connecting your device to your hotspot?

    We look forward to hearing from you and looking closely into this issue.

    Thanks,
    The Roku Community Team

    • MotorcycleCindy's avatar
      MotorcycleCindy
      Streaming Star
      8 months ago

      I have a Roku TCL 55 in tv. The problem started with the no information on the live channel lineup about the same time y'all added the tiles located above the TV lineup. You can watch a TV show for a while then go back to the channel lineup and when you do... no information is shown. Sometimes you have to go back to the home screen and go back into the lineup and hope it appears. Otherwise you have to unplug the television set. Please fix the problem it's on your end not ours.