Hey everyone,
We believe the issue should be resolved for some customers, but we’re still investigating reports that it’s affecting others.
Status Update 3/13: We’re looking into it for those still experiencing the issue.
For better visibility and reference, we'll mark this post as solved.
We also recommend trying to relaunch your live antenna channel to see if the issue is still happening.
If you're still having trouble, please share the following details with us:
Send us a photo of the issue you're seeing
Also, let us know:
Thanks for your help! We're still looking into this and will keep you updated as we learn more.
Roku Community Team
PLEASE ROKU FIX THIS PROBLEM,
IT IS NOT FIXED and going on for long time. If you examine to overall board you can see this channel guide "NO INFORMATION" all over the place.
It is a ROKU issue not a consumer usage problem.
It is not a hardware issue its a ROKU software issue.
3-18-2025 just went in and did restart. Now guide is showing all channel information.. problem is still not fixed .. 4pm
I have provided all this information in @OTA channel guide not working consistently.
After receiving this notice I verified the OTA channel guide is still not working consistently.
- The software version has not changed since I provided the screen shots.
- No software updates are available.
- The Issue exists across the board on all channels on 4 TCL Roku TV's in two geographical locations.
Do not understand how this issue can be solved by a moderator vs the person having the issue.
Today is Sunday the 16th.
The OTA channel guide is still not working consistently.
- The software version has not changed since I provided the screen shots.
- No software updates are available.
- The Issue exists across the board on all channels on 4 TCL Roku TV's in two geographical locations.
Do not understand how this issue can be solved by a moderator vs the person having the issue.
Has another ticket been opened?
Dan
I have no idea I was asked to send a picture with my serial number and model number and hit certain buttons X amount of times when it happens. All I have is a picture of the issue I don't know if another case was opened or not. I was told there was an update about a month ago . That's when this started for me, I have older Roku TVs that did not have the issue until I bought the new ones I wish I had the older ones to see if they're having the same issue but they were burned out
It has been one week since my last check.
- All 4 TVs in two geographical locations still exhibit the same bad behaviour as reported prior.
- Version/build has not changed.
Please advise how to reopen this ticket or create a new ticket.
OTA channel guide still not fixed, still showing "no information" @ 8pm, 3-20-2025;
TCL model; 43S431
Hardware ID; C133X
Serial number; X00000AWK2AX
Software version; 14.1
Device ID; S02RT16WK2AX
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Tracker info;
Model: C133X - Roku TV
Serial number: X00000AWK2AX (S02RT16WK2AX)
Software version: 14.1.4 • build 7709-93
GC version: 13.3.11
Timestamp: 2025-03-21T00:51:32Z
Issue ID: AX-113-811
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All channels of the OTA channel guide exhibit this issue
Zip code: 48813
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Please, for the love of anything decent - fix this d@mn issue. 😡
.....
i'm still losing seemingly random channels, but after rebooting the entire section of 'Add-ons' reverts back to 'no information' the quickest.
i don't know if this helps but i have 'no information' for all channels in the current time slot but starting on the next hour of the guide i have information. ie. 7am has no information but starting at 8am it has values, the current time is 7:45
Not solved
Hey everyone,
Status Update 3/25:
The issue should be resolved for some, but we’re still receiving reports that it's affecting others. We’re continuing to collect information and work on a solution.
For better visibility and reference, we'll mark this post as solved.
If you're still seeing "No info" or missing apps on your Live antenna channels, please share the following details with us:
Also, let us know:
We're interested to know these details as we may be able to help you solve the issue.
Thanks for your patience!
Roku Community Team
