Hey everyone,
If you're seeing "No info" on your Live OTA apps.
Status Update 3/12: We believe the issue is now resolved. We recommend trying to relaunch your Live TV and see if the issue is still happening.
Cheers,
Roku Community Team
I had to relaunch the live TV app to get the info you requested from settings.
It did not fix the problem.
I don't want to seem overly optimistic, but ever since I sent in my settings screen and the 5x home/5x back info screen, my guide has been back to normal.
Not sure if they stealth fixed mine alone but some other Roku support threads I have read make that seem like a possibility.
Not solved!
It only works temporarily. Shouldn't have to go out and back in every time I want to check the guide?
Why do the Roku bots keep calling it Live OTA apps? That's not even a thing. Sheesh.
Not solved!
Looks like the no information problem was fixed a couple of hours ago, since 6pm cdt I have left the tv running on different antenna channels and streaming channels staying inside the guide without returning to home and having to restart, seems fixed for now, 1st time since Friday 2-28. Relief!😅
Ok, well, yesterday evening past 7pm CDT the no information problem returned for the evening, this morning at least for a couple everything is working again. Looks like they are still rolling in (and out) code fixes. Seems like kind of a "Tone Deaf" customer service model being practiced here. At least it's better than it was. Pro tip, since I got this (My TCL Roku TV) I have kept it and the other devices in the system running though a surge protecting power strip and I turn this off at the end of the day, otherwise the TV always stays in standby mode. Just like an old school PC you need a full power off and on to keep these devices reset and updated on a regular basis. 😉
My optimism was short lived.
Now it's just random but many channels are back to 'no information'.
Before it was 'most' channels.
Now it is 50-70% of channels.
