Forum Discussion

PTznic9yet's avatar
PTznic9yet
Streaming Star
2 years ago

Roku speakers an making cracking and popping sounds

My speakers have been popping for the past month. I'm using a streambar pro with 1 sub, 4 speakers. The popping happens primarily on the YouTube TV app and Netflix but I've heard it on Plex a few times. I've rebooted and removed/paired the speakers. My system streambar info is in the image. What else do you need from me to fix the issue? 

speakers

131 Replies

  • Jason187's avatar
    Jason187
    Binge Watcher
    2 years ago

    FOR SALE: Roku streambar, 4 satellite speakers and 1 Subwoofer…Ohhhhh, wait..This isn’t Ebay, this is the ROKU community where numerous folks since late ‘23 have been posting about this SAME issue and STILL haven’t fixed this issue or supplied any real answer!!! I have been posting since Dec. 2023 about this and that my speakers are less than 4 months old and they are not pushed as the volume doesnt leave the teens for the simple fact of this popping!!! ROKU for wanting us to support their products is doing a terrible job of trying to make their customers happy, or providing an update for this issue. If you can’t fix it, say it…and provide us with certificates to return these bunk products back to you for a refund. It would be different if it was another companies product messing with the ROKU brand/wireles signal etc etc BUT its your own stuff!!! For the last time please fix this issue, as I have 6 expensive paperweights now.

    • RokuTakashi's avatar
      RokuTakashi
      Community Moderator
      2 years ago

      Hi, Jason187

      Thanks for posting here in the Roku Community.

      We sincerely apologize for the inconvenience that this has caused, this is not the kind of experience we want you to have. Rest assured that we'll do our best to assist. Coud you please provide the following specific details for us to attend to your concern?

      • Roku device model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About).
      • Tracker ID when this issue occurs. (When you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
      • Is this issue happening on the entire Roku platform or with a specific channel?

      Once we have this information, we'll be in touch with the appropriate Roku team and work on the issue you've experienced.

      We hope to hear back from you.

      Best wishes,
      Kash

    • Jbsmooth09's avatar
      Jbsmooth09
      Channel Surfer
      2 years ago

      Have you gotten a response or fix since posting this?

      • Jason187's avatar
        Jason187
        Binge Watcher
        2 years ago

        Hahahaahaha, they don’t care!!! They say the same thing to everyone: “Get the specs of each speaker and send to us, and we will look into it” SAME ISSUE since late November ‘23. 

  • ytyrellu's avatar
    ytyrellu
    Newbie
    2 years ago
    • I have a 4.1 surround sound so I have the subwoofer 4 Roku speakers and a sound bar. I’ve been hearing crackling sound from both of my rear speakers, and my subwoofer for about years now , I normally just paid it no mind but lately the crackling sounds has been getting more constant. especially when playing video games or playing music from Spotify. I try switching the speakers around and factory resetting all of them including the sound bar it’s just the back Speakers that crackle and the subwoofer.
    • RokuEuniceL's avatar
      RokuEuniceL
      Retired Moderator
      2 years ago

      Hi ytyrellu 

       

      Greetings from the Roku Community!

      We appreciate you letting us know about your audio streaming issues on your Roku device. We will work with you to know what went wrong so we can assist you further and fix the issue.

      For us to better understand the issue that you are experiencing, when was your last factory reset, and what software version is your Roku device currently running? (Check on Settings > System > About.)

      We also recommend performing the below steps to see if you can resolve the issue:

      1. Power-cycle your Roku player: unplug it from the wall power outlet and plug it back in.
      2. Check for updates: Go to Settings > System > Software Update > Check Now
      3. Restart your Roku player: Go to Settings > System > Power (if you do not see a Power submenu, skip to the next step) > System Restart.
      4. Factory reset Roku wireless audio device: Go to Settings > Remotes & devices > Speakers > Wireless speaker, wireless soundbar, or subwoofer, and select the device to reset > Factory reset.
      5. Last resort, factory reset: Go to Settings > System > Advanced system settings > Factory reset.

      This should fix the problem you're having, but if it doesn't, please respond so we can help you.

      Kind regards,
      Eunice

    • Jbsmooth09's avatar
      Jbsmooth09
      Channel Surfer
      2 years ago

      Did you get an answer on this? I have the same setup and am having the same exact issue. It’s only a problem with the two back speakers. I’ve factory reset and everything suggested but nothing works. 

      • RokuJanadeeK's avatar
        RokuJanadeeK
        Retired Moderator
        2 years ago

        Hi Jbsmooth09,

        We appreciate having you here in the Roku community. We understand you're having issues with your Roku device, and we're here to help.

        We believe there's an ongoing investigation by our Roku engineers regarding this concern. To include your device in the said review and investigation, kindly provide us with the following:

        • Roku device or TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
        • Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).
        • Troubleshooting steps you have taken in an attempt to resolve the issue.

        Once a few more pieces of information have been gathered, we will be able to pass them along to the appropriate support team to investigate further. We look forward to hearing back from you.

        Sincerely,
        Janadee

    • RokuTakashi's avatar
      RokuTakashi
      Community Moderator
      2 years ago

      Hi, PTznic9yet

      Thanks for posting, and welcome to the Roku Community.

      We appreciate you for sharing this with us, and we're sorry to hear about the trouble. Seeing that you've experienced this with multiple channels, we'll forward the information you've provided us to the appropriate Roku team for further investigation. An update will be provided once more details have been released on their end.

      We hope for your understanding and patience as we work on this.

      Best wishes,
      Kash

      • Gman1954's avatar
        Gman1954
        Channel Surfer
        2 years ago

        I too am having the same issue. TCL Roku 4k TV, Roku soundbar, Roku subwoofer and Roku surround sneakers.  Updated and restarted all devices. Just started about 1 month ago. 

    • javiercarpenter's avatar
      javiercarpenter
      Channel Surfer
      8 months ago

      If your Roku speakers are making cracking and popping sounds, it could be due to several reasons. First, check the connections and ensure all cables are secure. If you're using Bluetooth, try reconnecting the speakers or resetting them. Environmental factors like interference from other devices can also cause sound issues, so move your speakers away from potential sources of interference. If the problem persists, consider updating the firmware or reaching out to Roku support for further assistance.

  • Mrspy's avatar
    Mrspy
    Reel Rookie
    2 years ago

    Turning off Atmos in the TV sound settings fixed this for me. 

    • PTznic9yet's avatar
      PTznic9yet
      Streaming Star
      2 years ago

      My TV doesn’t have Atmos settings enabled and I still have the problem

      • Mrspy's avatar
        Mrspy
        Reel Rookie
        2 years ago

        Tbh, idk what the Atmos is trying to do, but I’m guessing it is taking the raw audio and trying to process it in real time to sound more “spacious”.  So, whether it is branded Atmos or not, I’d try disabling any sound “enhancing” software.  Leveling, etc.  

  • michaelwims4's avatar
    michaelwims4
    Newbie
    2 years ago

    I too am hearing a crackling popping sound coming through my Roku surround sound system I have swapped my Roku stream bar Pro for a regular stream bar Roku also replaced my subwoofer and I also unplugged my wireless speakers and I also tried a different Roku TV and I am still hearing the crackling popping sound in my system but if I disconnect my Roku stream bar or Roku stream bar Pro and connect the wireless speakers and subwoofer to the TV directly then it doesn't make the popping crackling sound it only happens when a string bar or string bar Pro is present whatever wireless system the string bars used to connect to the wireless speakers and subwoofer maybe receiving interference or something can someone help me with this issue because I have tried everything and still the issue isn't resolved

    • RokuERey's avatar
      RokuERey
      Retired Moderator
      2 years ago

      Hi michaelwims4,

      Thanks for joining us here in the Roku Community!

      We see that you are having the same issue with your Roku Streambar and we'd like to be of support here.

      To further assist, I've dropped you a PM about this.

      Thanks,
      Rey

      • PTznic9yet's avatar
        PTznic9yet
        Streaming Star
        2 years ago

        RokuERey 

        How about sending me a PM so you can fix my issue? I created this post 63 days ago and still have not been helped.

  • Capnpickard's avatar
    Capnpickard
    Newbie
    2 years ago

    This has been happening to me ever since I've had bought this system. I have the streambar pro 4 satellites and the subwoofer. I've been checking on this thread everyone in a while but noone from Roku has said anything about it other than that they have notified developers. Please help me fix this issue. 

    • RokuArjiemar's avatar
      RokuArjiemar
      Retired Moderator
      2 years ago

      Hello! Capnpickard,

      Thank you for posting here in the Roku Community!

      We're truly sorry to hear about the crackling sound issue you're experiencing with your Roku Streambar Pro. Please know that we're here to help you resolve this.

      We would be more than happy to investigate further, but we will need further details. Can you please provide us with the following information:
      • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
      • Does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
      • Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

      Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.
      We look forward to working with you to help resolve this issue.

      Thanks,
      Arjiemar

  • Looper73's avatar
    Looper73
    Newbie
    12 months ago

    Just started happening. On all channels. Tried off and on again. Tried reset. Nothing is fixing it. 
    please help 

    Serial Number - YL006M289541

    • RokuArjiemar's avatar
      RokuArjiemar
      Retired Moderator
      12 months ago

      Hello! Looper73,

      Thanks for posting in the Roku Community!

      We understand that you're having trouble with the crackling sound from your Roku Streambar. We're pleased to assist you. 

      We would be more than happy to investigate further, but we will need further details. Can you please provide us with the following information:
      • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
      • Does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
      • Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

      Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.
      We look forward to working with you to help resolve this issue.

      Thanks,
      Arjiemar

      • Shermy29's avatar
        Shermy29
        Newbie
        12 months ago

        Me too. Snap crackling and popping. I think it’s particularly bad during high quality surround sound. I just watched (tried) the bear part III and it has a lot of music in the episode. Roku please fix this or we are all just going to buy new stuff and literally had your products. And STOP being polite while you are telling us you have no update and no known time to expect an update. Fix your product or lose customers. 

        Issue report tracker

        Model: 9101R2 = Roku Streambar Pro

        Serial number: YL003S366347 (3K6223366347)

        Software version: 13.0.0 • build 24056-95

        GC version: 11.8.15

        Timestamp: 2024-06-29T05:01:35Z

        Please use issue ID 47-259-501 to report the current issue.

  • JMcKNJ's avatar
    JMcKNJ
    Newbie
    11 months ago

    In late May or early June this year (2024), I bought a 55" Roku TV, the Roku Pro Streambar, 4 Roku surround speakers, and the 10" Roku subwoofer. They're great, except that the subwoofer sometimes makes loud crackling/popping noises and a shredding-paper kind of sound. The surround speakers sometimes make crackling noises, too. All of the components are wireless to the TV and are within 8' of the TV and each other.

    Does this mean our subwoofer or some other part is broken?

    • RokuArjiemar's avatar
      RokuArjiemar
      Retired Moderator
      11 months ago

      Hello! JMcKNJ,

      Thank you for posting in the Roku Community!

      We appreciate your contacting us regarding the crackling and paper-tearing sound issue with your Roku Subwoofer and Roku Wireless speaker. We are happy to help.

      • Do you have any other devices connected to your TV aside from this Roku Sound system?
      • Is this happening on all content/channels, or is it isolated to one content/channel?
      • Is this the first time you have experienced this issue? If not, when did it start?

      Before you begin troubleshooting, check the software version of your Roku host device using the following steps.

      1. Press Home on your Roku remote
      2. Scroll and select Settings
      3. Select System
      4. Select System update
      5. Select Check Now. If a new software version is available, it will download and install any software updates and restart automatically when finished.

      After checking for a software update, you are ready to troubleshoot your Roku subwoofer.

      Your subwoofer is designed to be placed anywhere in the room within 30 feet of your Roku host device. Avoid installing your subwoofer near other wireless devices like your wireless router or a microwave. It is best to have a direct line of sight from your subwoofer to your Roku host device with no electronics, metal, or concrete obstructing the path. Move your subwoofer and try pairing it again.

      Press and hold the Reset button on the back of your subwoofer for 10 seconds, and then try pairing again.

      For your wireless speakers, restart both your Roku host device and wireless speakers by unplugging their power cables, or you can use the instructions below.

      Roku Streambar, Roku Streambar Pro, or Roku Smart Soundbar

      • Press Home on your Roku remote
      • Scroll and select Settings
      • Select System
      • Select System restart

      Wireless speakers

      Press the Reset button on the back of each speaker

      After your Roku host device powers on, it may take a couple of minutes to re-establish the connection with your wireless speakers.

      Please keep us updated on any progress, and we will gladly continue to assist you further. 

      Thanks,
      Arjiemar

       

       

    • Paulkarlmatthew's avatar
      Paulkarlmatthew
      Newbie
      8 months ago

      My sound issue went away about a month or so ago without me changing anything. Assumed they issued an update. Have occasional sound issues, although it’s likely an issue with a particular channel, eg Prime as others work fine

      • RokuEmmanuel-D's avatar
        RokuEmmanuel-D
        Community Moderator
        8 months ago

        Hi, Paulkarlmatthew.

        Thanks for sharing an update here in the Roku Community!

        We sincerely appreciate your initiative in bringing to our attention the concerns you had with your Roku Audio Speakers. It's great to hear that the problem has been resolved and that your speakers are functioning correctly once again. Your feedback is invaluable to us, and we're delighted everything is back to normal.

        Please let us know if you need more assistance. 

        Best regards,
        Emman