Forum Discussion

PTznic9yet's avatar
PTznic9yet
Streaming Star
2 years ago

Roku speakers an making cracking and popping sounds

My speakers have been popping for the past month. I'm using a streambar pro with 1 sub, 4 speakers. The popping happens primarily on the YouTube TV app and Netflix but I've heard it on Plex a few tim...
speakers
Looper73's avatar
Looper73
Newbie
2 years ago

Just started happening. On all channels. Tried off and on again. Tried reset. Nothing is fixing it. 
please help 

Serial Number - YL006M289541

  • RokuArjiemar's avatar
    RokuArjiemar
    Retired Moderator
    2 years ago

    Hello! Looper73,

    Thanks for posting in the Roku Community!

    We understand that you're having trouble with the crackling sound from your Roku Streambar. We're pleased to assist you. 

    We would be more than happy to investigate further, but we will need further details. Can you please provide us with the following information:
    • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
    • Does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
    • Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

    Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.
    We look forward to working with you to help resolve this issue.

    Thanks,
    Arjiemar

    • Shermy29's avatar
      Shermy29
      Newbie
      2 years ago

      Me too. Snap crackling and popping. I think it’s particularly bad during high quality surround sound. I just watched (tried) the bear part III and it has a lot of music in the episode. Roku please fix this or we are all just going to buy new stuff and literally had your products. And STOP being polite while you are telling us you have no update and no known time to expect an update. Fix your product or lose customers. 

      Issue report tracker

      Model: 9101R2 = Roku Streambar Pro

      Serial number: YL003S366347 (3K6223366347)

      Software version: 13.0.0 • build 24056-95

      GC version: 11.8.15

      Timestamp: 2024-06-29T05:01:35Z

      Please use issue ID 47-259-501 to report the current issue.

      • RokuArjiemar's avatar
        RokuArjiemar
        Retired Moderator
        2 years ago

        Shermy29 ,

        Thanks for the information,

        We have taken the necessary steps to ensure that your information has been passed along to the appropriate Roku team so that they can conduct a thorough investigation.

        Thanks,
        Arjiemar

    • coderroggie's avatar
      coderroggie
      Binge Watcher
      2 years ago

      Still hearing the issue. Where are we at in the troubleshooting? Can I get a refund?