Forum Discussion

billbillw's avatar
billbillw
Streaming Star
2 years ago
Solved

Subwoofer won't pair with Soundbar after years of working correctly

I noticed a blinking light on the back of my subwoofer in a dark room. Tried to re-pair. It finds it and gets stuck on the "updating subwoofer" and eventually errors out. This setup is an older soundbar. It has been paired for over a year with this subwoofer.

Subwoofer not the issue because I tried pairing it with another Roku beta device and it paired with no issues. I've reset both devices and tried over and over, same result.

The soundbar showed it was last updated on Nov 1st and that may have been when the issue started.

Soundbar model 9100X, software 12.5.0, build 4178-95

Subwoofer 9201X

Roku Smart Soundbar
Roku Wireless Subwoofer
  • billbillw's avatar
    billbillw
    5 months ago

    I have an update, and the problem has been solved, no thanks to Roku Support. The fix for me was to join the Roku OS Release Beta program. I entered the Streambar Pro into the program. After getting accepted, the Streambar Pro was updated to version 14.5.4, but the subwoofer still would not pair. After reaching out to the Admins of the OS Beta program, they added my subwoofer to the list of devices in the Beta program, and the subwoofer then successfully paired.

    This is 100% proof that the issues with pairing are software related. I shouldn't have to enter a Beta program to make my hardware work together, but for now, that is the solution.

37 Replies

  • billbillw's avatar
    billbillw
    Streaming Star
    2 years ago

    Tried a factory reset on the 9100X soundbar and the subwoofer still gets stuck and errors out on the "Updating Subwoofer" step. Both are within 5 feet of each other and the wireless router is also within 10 feet. I have tried on my 5GHz home wireless and also on the 2.4GHz. Same result. 

    • RokuArjiemar's avatar
      RokuArjiemar
      Retired Moderator
      2 years ago

      Hello! billbillw,

      Thanks for your post,

      We're sorry to hear about your issue with Subwoofer. We're pleased to assist. 

      • Do you have cellular data so we can try connecting your device to your hotspot?

      This article helps you troubleshoot problems you may encounter during the pairing process and provides steps you can take to find a resolution. How to resolve issues pairing your Roku subwoofer

      Please keep us posted on what you find out and we will be happy to continue assisting you further. We look forward to hearing back from you.

      Thanks,

      Arjiemar

      • billbillw's avatar
        billbillw
        Streaming Star
        2 years ago

        Arjiemar,

        I'm not sure what you mean about having cellular data. The Soundbar has a very stable internet connection. That is not the issue. I am able to stream content, but the subwoofer has lost pairing and will not re-pair since this last update.

        If there is some other reason you would suggest using a phone WiFi hotspot, please explain. Both my home and phone service uses the same T-Mobile 5G towers.

        I have already followed all of the trouble shooting steps shown on the website linked above.

    • technikal's avatar
      technikal
      Channel Surfer
      7 months ago

      I'm having the same issue.  Sub has worked fine for years.  Roku Plus tv, Roku sound bar and wireless speakers.  I've tried factory resetting multiple time and the TV can no longer find the sub.  The light on the sub blinks to indicate pairing mode, but the Roku can't find it.

       

       

      • duckychill's avatar
        duckychill
        Channel Surfer
        6 months ago

        Same issue since Sunday, two back speakers and subwoofer will say updating then fail to pair. They had been working for atleast two years prior