I've tried all of the troubleshooting tips found here. My wireless speakers won't pair, only one will play the pairing message, but both are connected to power and are working. I've tried on three different Roku TV's now, none of them will pair with the speakers. Please don't give me troubleshooting tips, I have been through all of those. How can I get this fixed?

My Roku wireless speakers were working fine until a few days ago. Noticed the left stopped working and tried to reset and reconnect both. Now neither will pair with the Roku TV.

To the original poster, it looks like they gave up on you bro. That last reply was over a month ago, so that doesn't bode well for me since I'm having the same problem and am getting no help whatsoever. At least with you they took the time to pretend to go through troubleshooting steps. It looks like the strategy moving forward is to ignore people's legitimate issues until they just give up, pack up their complaints and go away. It sucks that you, like me, literally bought into the Roku hype. Clearly their product design is inferior. I was recommended Roku by someone whose opinion I once trusted.I wouldn't expect a DEI company to care about this, but as a diabled veteran on a fixed income, I don't have all the money in the world to blow on products that are effectively overpriced due to their inferiority. I don't have the mobility that I once had and now, more than ever, my television is my window to the world. If I could afford Sony or some other superior electronics, I would go for it but that's not an option. I would not expect a less expensive brand to be as good, but I would expect it to at least work when it's brand new.

RokuHaz-MRokuEmmanuel-DCan either of you assist me with my issue below? I was dealing with another moderator (RokuArjiemar) who appears to have retired.I have a Roku TV with 2 Roku Wireless Speakers. I initially paired and set up the speakers without issue following steps provided. After a recent software update on the TV however, my speakers unpaired. I have followed all following troubleshooting tips I can find online and on these forums with no success:1) Unplugging and plugging the speakers back in2) Moving speakers closer to TV3) Restarting Roku TV4) Factory Reset on Wireless speakers5) Factory reset on Roku TV My Roku TV still will not re-pair to my wireless speakersCurrent Setup:Roku TV - Model: 65R4AX , Software Version: 14.1Roku Wireless Speakers - Model: 9020X Also for context:Issue report trackerModel: G848X- Roku TVSerial number: X01200U3GPES(SONU43D3GPES)Software version: 14.1.4 . build 5700-ETGC version: 12.9.26Timestamp: 2025-01-14T23:14:01ZPlease use issue ID ES-020-114 to report the current issue------------Any guidance or assistance would be greatly appreciated

No one's interested in helping with this issue. My speakers are brand new and won't pair to a replacement Roku television. It's been over a week since I've checked but still no assistance. Other people have waited much longer for help with this very issue. Their speakers are trash. Mine are going back.

Welcome to the Roku Community, MGS777! Thanks for letting us know about the issue you’re experiencing with your Roku wireless speakers not connecting to your Roku TV. We're here to help! Please try the following steps: Disconnect the power cable from each speaker. Move the speaker(s) closer to your TV to ensure a stronger connection. Power the speakers back on and try pairing again. If the issue persists, perform a factory reset on each speaker and try setting them up again. For more information on resolving pairing problems, please refer to this guide on Roku wireless speaker pairing issues. Please give these steps a try and let us know if it resolves the issue. We're here if you need further assistance! Best regards,John

Roku Wireless Speakers won't pair on Roku TV

32 Replies

MGS777
Reel Rookie
7 months ago
My Roku wireless speakers were working fine until a few days ago. Noticed the left stopped working and tried to reset and reconnect both. Now neither will pair with the Roku TV.
- RokuJohnB
  Community Moderator
  7 months ago
  Welcome to the Roku Community, MGS777!
  
  Thanks for letting us know about the issue you’re experiencing with your Roku wireless speakers not connecting to your Roku TV. We're here to help!
  
  Please try the following steps:
  
  Disconnect the power cable from each speaker.
  
  Move the speaker(s) closer to your TV to ensure a stronger connection.
  
  Power the speakers back on and try pairing again.
  
  If the issue persists, perform a factory reset on each speaker and try setting them up again.
  
  For more information on resolving pairing problems, please refer to this guide on Roku wireless speaker pairing issues.
  
  Please give these steps a try and let us know if it resolves the issue. We're here if you need further assistance!
  
  Best regards,
  John
  - MGS777
    Reel Rookie
    7 months ago
    i have tried ALL the recommended steps to resolve and connect. No luck. Also tried a different roku tv and same - no luck. Help! Ate these things just paperweights now? Thanks
Ryanr11
Channel Surfer
7 months ago
I have a Roku TV with 2 Roku Wireless Speakers. I initially paired and set up the speakers without issue following steps provided. After a recent software update on the TV however, my speakers unpaired.
I have followed all following troubleshooting tips I can find online and on these forums with no success:
1) Unplugging and plugging the speakers back in
2) Moving speakers closer to TV
3) Restarting Roku TV
4) Factory Reset on Wireless speakers
5) Factory reset on Roku TV

My Roku TV still will not re-pair to my wireless speakers
Current Setup:
Roku TV - Model: 65R4AX , Software Version: 14.1
Roku Wireless Speakers - Model: 9020X
- GT-Dex
  Channel Surfer
  7 months ago
  I've seen something similar to this... There is a post here that a former mod made about submitting the information to have it looked into further... Ill give this to you so it can be passed along possibly...
  Please share with us the details below.
  Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
  Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
  - Ryanr11
    Channel Surfer
    5 months ago
    GT-Dex thank you for the suggestion. Here is the requested information
    Issue report tracker
    Model: G848X- Roku TV
    Serial number: X01200U3GPES (SONU43D3GPES)
    Software version: 14.1.4 . build 5700-ET
    GC version: 12.9.26
    Timestamp: 2025-01-14T23:14:01Z
    Please use issue ID ES-020-114 to report the current issue.
- GT-Dex
  Channel Surfer
  7 months ago
  Also just curious if your TV is wireless or wired? If it's wired, you can try to unplug the ethernet cable, restart it and try repairing the speakers. Then plugging it back in.
  - Ryanr11
    Channel Surfer
    7 months ago
    My Roku TV is not wired. It is connected to the internet wirelessly
RokuArjiemar
Retired Moderator
5 months ago
Gamertag3110,

Thank you for posting in the Roku Community!

We appreciate you contacting us about your Roku Wireless Speaker, we are sorry to hear that you are experiencing issues with the setup process. We're pleased to assist.

We are providing some steps to try below, but can you let us know where the pairing failure occurs?

- speakers not detected
- speakers detected but are not pairing
- speakers paired but SW update update fails

We recommend going through the following steps.

Get the latest software for your Roku TV

1. On the Roku TV home screen, go to 'Settings'
2. Select 'System'
3. Select 'System update'
4. If a software update is available, allow it to download and restart the TV.

Pair the speakers again after the software update has been completed

1. Unplug the power cord from each speaker
2. Reconnect the power cord to each speaker then follow the voice guide

If no software update was available and it indicates you are up to date, you may need to restart the TV by unplugging and reconnecting the TV's power cable and letting the Roku TV restart. Then unplug/reconnect the power cables from each speaker and follow the voice guide.

For detailed information, please refer to this link: How to resolve issues pairing your Roku wireless speakers.

Please keep us posted on what you find out and we will be happy to continue assisting you further.

Thanks,
Arjiemar
- Gamertag3110
  Channel Surfer
  5 months ago
  The speakers are not detected when pairing on any TV. I've completed factory resets on 2 tvs and that didn't help.
  - RokuArjiemar
    Retired Moderator
    5 months ago
    Gamertag3110,
    
    Thanks for the update,
    
    If you're having trouble connecting the wireless speakers, don’t hesitate to contact Roku Support for helpful assistance. They can guide you through the pairing process.
    
    Let us know if you have any other questions. We're always happy to help.
    
    Thanks,
    Arjiemar

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Roku Wireless Speakers won't pair on Roku TV

32 Replies

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