Forum Discussion

PTznic9yet's avatar
PTznic9yet
Streaming Star
2 years ago

Roku speakers an making cracking and popping sounds

My speakers have been popping for the past month. I'm using a streambar pro with 1 sub, 4 speakers. The popping happens primarily on the YouTube TV app and Netflix but I've heard it on Plex a few tim...
speakers
Jbsmooth09's avatar
Jbsmooth09
Channel Surfer
2 years ago

Did you get an answer on this? I have the same setup and am having the same exact issue. It’s only a problem with the two back speakers. I’ve factory reset and everything suggested but nothing works. 

RokuJanadeeK's avatar
RokuJanadeeK
Retired Moderator
2 years ago

Hi Jbsmooth09,

We appreciate having you here in the Roku community. We understand you're having issues with your Roku device, and we're here to help.

We believe there's an ongoing investigation by our Roku engineers regarding this concern. To include your device in the said review and investigation, kindly provide us with the following:

  • Roku device or TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
  • Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).
  • Troubleshooting steps you have taken in an attempt to resolve the issue.

Once a few more pieces of information have been gathered, we will be able to pass them along to the appropriate support team to investigate further. We look forward to hearing back from you.

Sincerely,
Janadee

  • Jbsmooth09's avatar
    Jbsmooth09
    Channel Surfer
    2 years ago

    I’ve heard no response and it’s been weeks. This is unacceptable. 

    • PTznic9yet's avatar
      PTznic9yet
      Streaming Star
      2 years ago

      I agree. I don’t know what other recourse we have.

      • AaronSil's avatar
        AaronSil
        Reel Rookie
        2 years ago

        I have 4 Roku speaker systems (soundbar) fronts rear and sub (1)  and 3 soundbar rears and sub) and all 4 have been popping for months.    Since it was happening to all I immediately assumed Roku messed up something in their coding….found this thread which essentially confirms it.

         

        Roku roll back your update to like June 2023 version until you figure it out, 

  • Jbsmooth09's avatar
    Jbsmooth09
    Channel Surfer
    2 years ago

    Hello,

    Information requested is listed below. I have a few devices:

    • TCL TV Model 65R635 or A114X
      • Serial #X003002EAWGP
      • Device ID S05FY0CEAWGP
      • Software 12.5.5 build 4174-88
    • Streambar Pro Model 9101R2
      • Serial #YL005U316467
      • Device ID 3K61D5316467
      • Software 12.5.5.4174
    • Rear Left Speaker Model 9020X
      • Serial #YE002F075054
      • Device ID 026252075054
      • Software 12.5.5.4174
    • Rear Right Speaker Model 9020X 
      • Serial #YE00DJ802487
      • Device ID 02625D802487
      • Software 12.5.5.4174
    • Front Left Speaker Model 9020X
      • Serial #YE00GV336311
      • Device ID 0263G336311
      • Software 12.5.5.4174
    • Front Right Speaker Model 9020X
      • Serial #YE00GM025445
      • Device ID 02636G025445
      • Software 12.5.5.4174
    • Subwoofer Model 9201X
      • Serial #Y@00UG059848
      • Device ID R5427U059848
      • Software 12.5.5.4174

    My issue is specifically with crackling and popping on the left and right rear channels. I have factory reset all of the devices and have even tried switching the front devices with the rear ones, but the same issue occurs no matter what device is connected in the rear channels. 

     

    Tracker Issue ID # GP-061-515. It happens whenever I'm playing any kind of media (Playstation, Netflix) and happens intermittently. 

    • RokuERey's avatar
      RokuERey
      Retired Moderator
      2 years ago

      Jbsmooth09,

      Thank you for reaching back to us and providing further information!

      We'll take it from here and forward it on to the right Roku team for further assistance.
      I'll make sure to flag you with in this thread for an update.

      Thanks,
      Rey

  • Redrhyno13's avatar
    Redrhyno13
    Newbie
    11 months ago

    Tracker id 

    Issue report tracker

    Model: 9102R - Roku Streambar

    Serial number: YLO06G252489 (2A1286252489)

    Software version: 14.0.4 • build 12221-95

    GC version: 12.6.32

    Timestamp: 2024-11-16T15:02:57Z

    Please use issue ID 89-461-702 to report the current Issue

    tried to restart, factory reset, off and on repeatedly. Still crackles and cuts out completely at times.