Forum Discussion

PTznic9yet's avatar
PTznic9yet
Streaming Star
2 years ago

Roku speakers an making cracking and popping sounds

My speakers have been popping for the past month. I'm using a streambar pro with 1 sub, 4 speakers. The popping happens primarily on the YouTube TV app and Netflix but I've heard it on Plex a few tim...
speakers
PTznic9yet's avatar
PTznic9yet
Streaming Star
2 years ago

track ID 97-041-635

RokuTakashi's avatar
RokuTakashi
Community Moderator
2 years ago

Hi, PTznic9yet

Thanks for posting, and welcome to the Roku Community.

We appreciate you for sharing this with us, and we're sorry to hear about the trouble. Seeing that you've experienced this with multiple channels, we'll forward the information you've provided us to the appropriate Roku team for further investigation. An update will be provided once more details have been released on their end.

We hope for your understanding and patience as we work on this.

Best wishes,
Kash

  • Gman1954's avatar
    Gman1954
    Channel Surfer
    2 years ago

    I too am having the same issue. TCL Roku 4k TV, Roku soundbar, Roku subwoofer and Roku surround sneakers.  Updated and restarted all devices. Just started about 1 month ago. 

    • Ulijimroth's avatar
      Ulijimroth
      Reel Rookie
      2 years ago

      Same here, tried everything possible but to no avail 

    • RokuJanadeeK's avatar
      RokuJanadeeK
      Retired Moderator
      2 years ago

      Hi Gman1954,

      Thank you for keeping us in the loop. We understand that you're having issues with your device.

      We are now aware of the problem and doing a thorough investigation into it as a team. Having said that, would you kindly supply us with further data?

      • Roku device or TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
      • Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).
      • Troubleshooting steps you have taken in an attempt to resolve the issue.
      • Clip of the said issue.

      We will be able to forward them to the relevant support team so they can look into them further after a few additional details have been collected. We look forward to hearing from you soon.

      Sincerely,
      Janadee

      • Gman1954's avatar
        Gman1954
        Channel Surfer
        2 years ago

        The crackling and popping happens on all apps.  The TV is model 75S535, Hardware ID A120X, Serial number X0030083EAW9, Software version 12.5.5 build 4174-88.  Soundbar is model 9101Z, Serial number YL008W218137, Software version 12.5.5 build 4174-95.  The issue report tracker from the TV is ID W9-049-134.  I have assured that all devices are up to date on software and have restarted all devices.

  • Rockymountain's avatar
    Rockymountain
    Newbie
    2 years ago

    I'm having the same issue

    • RokuJharra-Q's avatar
      RokuJharra-Q
      Retired Moderator
      2 years ago

      Hi Rockymountain,

      Thank you for posting here in the Roku Community!

      We would like to help you with this. Please provide the information mentioned above, such as:

      • Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
      • Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

      We will be waiting for your reply to assist you further.

      Best regards,
      Jharra

  • javiercarpenter's avatar
    javiercarpenter
    Channel Surfer
    12 months ago

    If your Roku speakers are making cracking and popping sounds, it could be due to several reasons. First, check the connections and ensure all cables are secure. If you're using Bluetooth, try reconnecting the speakers or resetting them. Environmental factors like interference from other devices can also cause sound issues, so move your speakers away from potential sources of interference. If the problem persists, consider updating the firmware or reaching out to Roku support for further assistance.