Forum Discussion

PTznic9yet's avatar
PTznic9yet
Streaming Star
2 years ago

Roku speakers an making cracking and popping sounds

My speakers have been popping for the past month. I'm using a streambar pro with 1 sub, 4 speakers. The popping happens primarily on the YouTube TV app and Netflix but I've heard it on Plex a few tim...
speakers
Capnpickard's avatar
Capnpickard
Newbie
2 years ago

This has been happening to me ever since I've had bought this system. I have the streambar pro 4 satellites and the subwoofer. I've been checking on this thread everyone in a while but noone from Roku has said anything about it other than that they have notified developers. Please help me fix this issue. 

  • RokuArjiemar's avatar
    RokuArjiemar
    Retired Moderator
    2 years ago

    Hello! Capnpickard,

    Thank you for posting here in the Roku Community!

    We're truly sorry to hear about the crackling sound issue you're experiencing with your Roku Streambar Pro. Please know that we're here to help you resolve this.

    We would be more than happy to investigate further, but we will need further details. Can you please provide us with the following information:
    • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
    • Does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
    • Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

    Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.
    We look forward to working with you to help resolve this issue.

    Thanks,
    Arjiemar