RokuTakashi
Community Moderator
Joined 3 years ago
User Profile
User Widgets
Contributions
[Waiting on partner] UK Channels 4 & 5 not playing content.
Hey, everyone. We are seeing reports that the UK Channels 4 & 5 are not playing any content. Status Update 7/16: Our team is aware of the issue and is looking into it. In the meantime, for this specific error, we recommend contacting the app provider directly, as they are best suited to assist you. You can contact them here: Channel 4 - Contact Support | Channel 4 Channel 5 - Help Centre | Channel 5 Thanks, Roku Community Team2.5KViews3likes105Comments[Under Investigation] Roku mobile app stuck on purple screen
Hi, everyone. We know that most users in this thread have experienced an issue with the Roku mobile app remote feature. Our team is investigating this and working on a fix. To help us out, please provide the following: Roku mobile app version Mobile device information such as brand, model, and OS version. Image referring to the issue We will forward this to the team for further review. Please keep us updated! Thanks for the help! Roku Community Team818Views3likes41CommentsRe: Volume up switches input and volume down changes aspect ratio
Hi, Gboice2 Thanks for reaching out. I understand that you've experienced the same issue as reported in this thread. Let's perform some troubleshooting steps to resolve the issue. Can you try using the Roku mobile app as a remote and adjust the volume from the app to see the difference? Additionally, you can perform a system restart by navigating to Settings > System > Power > System Restart. Keep us posted on what you find out. Thanks, Roku Community Team26Views0likes1Comment[Under Investigation] F1 TV Video Playback zoomed/cropped.
Hey everyone, We’ve seen some reports about the F1 TV app showing cropped or zoomed-in video during playback. Status Update (7/30): Our team is aware of the issue and is currently looking into it. To help us investigate further, please share the following info if you're experiencing this: Roku device model, Device ID, Serial Number, and Software version (Go to Settings > System > About) Tracker ID (Press Home 5 times, then Back 5 times) App build version (Highlight the F1 TV app on the Home screen and press the * button) A photo or video of the zoomed-in screen during playback Thank you, we’ll share more updates as soon as we have them. Roku Community Team549Views0likes22CommentsRe: Remote pairing with out a pairing button
Hi, jjtwd Welcome! It appears that you're having a different issue as posted in this thread, but we'd like to offer you some help. Could you share with us more details regarding your concern? Keep us posted, and we'll assist you further. Thanks, Roku Community Team22Views0likes0CommentsRe: Unable to play any apps in Roku
I appreciate the update, Cared1104- Have you tried restarting your Roku device to see if you notice any improvements? Also, what specific apps are affected since you've mentioned that other apps work? Keep us posted. Thanks, Roku Community Team47Views0likes0CommentsRe: Unable to play any apps in Roku
Thanks for keeping us posted, tnladykb Let's perform a troubleshooting step to resolve the issue. Follow the steps here: Navigate to Settings > System > Power > System Restart. Hope this works, and keep us posted. Thanks, Roku Community Team24Views0likes0CommentsRe: Incorrect info, captioning and program guide on Live TV Roku Channels
Hi, Dylan1503 Thanks for reaching out. I understand that you're having the same issue as reported in this thread, and our team would like to take a look. Share with us the details below: When did you first encounter the issue? Can you please provide the specific channels that have missing/inaccurate information? A photo of the issue would be a great help. Keep us posted. Thanks, Roku Community Team13Views0likes0CommentsRe: Shuffle photos in Roku Photo Streams
Hi, Alexbhatti99 Thanks for reaching out. Our team is currently investigating the issue for a resolution. Once further developments has been gathered, we'll update this thread Hoping for your patience and understanding. Roku Community Team216Views0likes1CommentRe: Roku Camera Notifications Not Working
Thanks for reaching out, tmshannon I understand that notifications on your Roku Cameras are not working. I'm here to help. To enable notifications, you can follow the steps below: Open your device from the Home screen and tap Settings in the top-right corner Select Notifications Toggle Motion events or Sound events to the left to turn off motion or sound notifications For more guides, you can visit this support article on How to manage, enable, or disable Roku Smart Home notifications on your mobile device or TV Hope this helps! Thanks, Roku Community Team23Views0likes0Comments