RokuJanadeeK
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Re: Roku TV issue with backlight
Hi gmarie3125, Thanks for bringing this to our attention. We are happy to assist. While using a flashlight to navigate the screen, use the instructions below to change the TV brightness setting on your TV. Press Home on your TV remote. Scroll and select Settings. Select the TV picture settings. Select TV brightness. Select Auto to enable ambient sensing, or select a constant brightness level. Press OK on your remote. You can also try unplugging and plugging in the TV for reboot purposes. Let us know if this helps. Regards, Janadee11KViews0likes2CommentsRe: UFC channel locked out content
Hi jojokompressor, Thank you for reporting this issue to the Roku Community! We understand that you are having issues with the UFC channel. We're happy to assist and look into this. When did the issue start? Are there any specific error messages? Is this a stand-alone channel, or was the subscription through Roku? Additionally, we would recommend the basic troubleshooting sequence below: Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel Please keep us posted. All the best, Janadee888Views0likes2CommentsRe: Fox News app won't open on Roku
Hi Cwwr, Thanks for bringing this to our attention. We understand that you're having issues streaming Fox News. Could you tell us what error message are you seeing? When did the issue start, and what steps have you taken so far? We would recommend the basic troubleshooting sequence below: Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel Kindly keep us posted. All the best, Janadee3.6KViews0likes8CommentsRe: Roku TV black screen but has sound
Hi Community users! Thank you for keeping us updated. We understand that the black screen issues with your Roku TV are persistent; at this point, we would recommend performing a factory reset with your Roku TV by locating the reset button at the back of the TV, pressing and holding it for 10 seconds. Let us know if this helps. All the best, Janadee90KViews0likes1CommentRe: [Solved] Roku Device Stuck in Recovery Mode
Hi Community users! Thank you for keeping us informed. We understand that you're having issues with your Roku TV. To further assess the issue you're having, could you provide us with precise details? When did the issue start? What troubleshooting steps have you tried so far? Could you send us a photo of the said issue? With more details, we'll be able to provide you with an accurate resolution. Sincerely, Janadee7.5KViews0likes0CommentsRe: Roku speakers an making cracking and popping sounds
Hi Gman1954, Thank you for keeping us in the loop. We understand that you're having issues with your device. We are now aware of the problem and doing a thorough investigation into it as a team. Having said that, would you kindly supply us with further data? Roku device or TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About). Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID). Troubleshooting steps you have taken in an attempt to resolve the issue. Clip of the said issue. We will be able to forward them to the relevant support team so they can look into them further after a few additional details have been collected. We look forward to hearing from you soon. Sincerely, Janadee15KViews0likes57CommentsRe: Wrong local channels on Hulu Live
Hi @Cosborne_24, Thank you for reporting this issue to the Roku Community! We understand that you are having issues with the Hulu channel. We're happy to assist you with this. Kindly try the recommended basic troubleshooting sequence below: Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel If the content still shows the same error, we would need some backup from the channel support team. Please contact them directly and share the issue. They might need to release an update in order to resolve it. You can contact them here directly at Hulu Help Center. All the best, Janadee20KViews0likes1CommentRe: [Solved] Roku Device Stuck in Recovery Mode
Hi NickT2, Thank you for keeping us in the loop. We appreciate the details you have provided as well as the troubleshooting steps you have taken in an attempt to fix the issue. Rest assured, we'll flag this concern to the appropriate Roku team for further investigation. To help the team better assess this issue, could you provide us with the following details? Roku device or TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About). Tracker ID press the Home button five times, followed by the Back button five times, and provide us with this ID (kindly skip if this option is unavailable). Once we have gathered a few more pieces of information, we will be able to pass them along to the appropriate support team to investigate further. We look forward to hearing back from you. Sincerely, Janadee7.3KViews0likes2CommentsRe: TCL Roku tv black screen
Hi WorthyCowgirl, Greetings, and welcome here in the Roku Community! We understand that you're having issues with your Roku TV. If the issue persists after performing a factory reset on the TV, we recommend that you contact the manufacturer directly to report this problem and ask for further assistance. Each Roku TV manufacturer offers warranty services and direct support. You can refer to this link to directly contact support for your Roku TV. Hope you'll find this info useful. Let us know in case you still have any questions. Sincerely, Janadee3.8KViews0likes3CommentsRe: Hisense roku not turning on with red blinking light
Hi Carlyneee, Greetings, and welcome here in the Roku Community! We understand that you're having issues with your Roku TV. If the issue persists after performing a factory reset on the TV, we recommend that you contact the manufacturer directly to report this problem and ask for more assistance. Each Roku TV manufacturer offers warranty services and direct support. You can refer to this link to directly contact support for your Roku TV. Hope you'll find this info useful. Let us know in case you still have any questions. Sincerely, Janadee1.4KViews0likes0Comments