Forum Discussion

gmarie3125's avatar
gmarie3125
Newbie
2 years ago

Roku TV issue with backlight

my 50” roku onn. tv has sound and turns on but has a black screen. come to find out that if i put a flashlight to it, i can faintly see the picture in that spot. that is the backlights being out and ...
RokuJanadeeK's avatar
RokuJanadeeK
Retired Moderator
2 years ago

Hi gmarie3125,

Thanks for bringing this to our attention. We are happy to assist.

While using a flashlight to navigate the screen, use the instructions below to change the TV brightness setting on your TV.

  1. Press Home on your TV remote.
  2. Scroll and select Settings.
  3. Select the TV picture settings.
  4. Select TV brightness.
  5. Select Auto to enable ambient sensing, or select a constant brightness level.
  6. Press OK on your remote.

You can also try unplugging and plugging in the TV for reboot purposes. Let us know if this helps.

Regards,
Janadee

  • Kyle6993's avatar
    Kyle6993
    Newbie
    2 years ago

    I am having this same issue. And still did not help. I'm so lost been fighting with this for months

    • RokuJechealR's avatar
      RokuJechealR
      Retired Moderator
      2 years ago

      Hi Kyle6993,

      Thanks for posting in the Roku Community!

      Can you please specify the issue you are experiencing? What is the brand of your Roku TV? (e.g., TCL, Hisense, Onn, Pioneer, Sharp) What troubleshooting steps have you already taken to try to resolve the issue?

      With more detailed information, we will be able to assist you further.

      All the best,

      Chel