Forum Discussion

Cwwr's avatar
Cwwr
Reel Rookie
2 years ago
Solved

Fox News app won't open on Roku

The only channel that won't open. The only channel.  Why is this?
app playback
Channel crash
Playback
  • RokuJanadeeK's avatar
    RokuJanadeeK
    2 years ago

    Hi Cwwr,

    Thanks for bringing this to our attention.

    We understand that you're having issues streaming Fox News. Could you tell us what error message are you seeing? When did the issue start, and what steps have you taken so far?

    We would recommend the basic troubleshooting sequence below:
    1. Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
    2. Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
    3. Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel

    Kindly keep us posted.

    All the best,
    Janadee

RokuJanadeeK's avatar
RokuJanadeeK
Retired Moderator
2 years ago

Hi Cwwr,

Thanks for bringing this to our attention.

We understand that you're having issues streaming Fox News. Could you tell us what error message are you seeing? When did the issue start, and what steps have you taken so far?

We would recommend the basic troubleshooting sequence below:
  1. Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
  2. Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
  3. Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel

Kindly keep us posted.

All the best,
Janadee

  • BlazedOne's avatar
    BlazedOne
    Newbie
    2 years ago

    Following these steps I was able to get Fox News playing on my HiSense Roku TV

    1) Turn Off, then Unplug TV from wall outlet and wait over a minute, 70 seconds

    2) Remove Fox News Channel App via the Remote

    3) Log-In online to Roku Account and Add Channel, Validate from E-Mail Roku Sends

    4) Navigate to the Fox News App via the Remote, check for any updates then accept the T's&C's and watch

    These steps worked where previously loading was stuck at 13% and would not load.  Hope this helps.

     

  • pontyhall's avatar
    pontyhall
    Newbie
    11 months ago

    Its awful... I suppose a Firestick is in order. 

    • andyross's avatar
      andyross
      Roku Guru
      11 months ago

      There is another thread on this. It is not deliberate Roku interference. It is a bug in the Fox News app and/or the Fox News servers. Fox News is the app developer, not Roku.

      • MasonNeck's avatar
        MasonNeck
        Binge Watcher
        11 months ago

        Your assessment that this is not intentional by ROKU would have much more credibility if you added that our engineers are reaching out to Fox to get this fix and we'll keep doing so because we value our Roku customers.  Instead we get a variation of "It's not us look behind the tree."  

        When you sold ROKU tvs you didn't put on the box -- Great for your home unless the Fox servers go down!

        Instead of telling us to contact Fox, get your honchos higher up to reach out to Fox and get this resolved.

  • Craig-L's avatar
    Craig-L
    Reel Rookie
    7 months ago

    I followed instructions, removed the Fox Channel. Now I have NO access to the Fox Channel because the Fox App is not there to select. Had I known ...

  • rdwaccounts's avatar
    rdwaccounts
    Newbie
    6 months ago

    This does not work. 

    • RokuEmmanuel-D's avatar
      RokuEmmanuel-D
      Community Moderator
      6 months ago

      Hey, rdwaccounts.

      Thanks for chiming in!

      We'd like to know more about the issue you have with Fox News. 

      Are you receiving any error messages? Also, did this happen after a recent software update? 

      Tell us more!

      Roku Community Team