Forum Discussion

SparklinEyes's avatar
SparklinEyes
Channel Surfer
2 months ago

Auto-play not working on multiple apps

My Roku has recently started having issues when watching shows on any app (Prime Video, Paramount, Hulu,  etc) where it "skips" the last couple minutes of an episode and it won't advance to the next. When I say skip, it's like the old days where a CD or vinyl would have a scratch and it would just play the same part over and over. The end of an episode won't finish, but it won't move on to the next episode. I have tried every troubleshooting suggestions, even going as far as doing a factory reset. Anyone else experience this, and if so, how did you resolve?

 

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12 Replies

  • RokuFelipB's avatar
    RokuFelipB
    Community Moderator
    29 days ago

    Thanks for replying, SparklinEyes​

    We will forward this info to the right team for further checking. As soon as we receive an update from them, we'll keep you informed.

    Keep an eye out for more updates!

    Roku Community Team

    • SparklinEyes's avatar
      SparklinEyes
      Channel Surfer
      22 days ago

      any updates? this is making watching anything on Roku very not enjoyable. hope to hear from someone soon.

      • RokuRiamie-D's avatar
        RokuRiamie-D
        Community Moderator
        22 days ago

        Hi SparklinEyes​

        Thanks for following up.

        This has been shared with our team, and they are currently working on it. If an update is available, we will let you know.

        Roku Community Team

  • RokuRiamie-D's avatar
    RokuRiamie-D
    Community Moderator
    31 days ago

    Hi there SparklinEyes​

    You mentioned that during streaming, the videos will not auto-play. No worries, we will help you figure this out.

    Let's see if this works:

    1. Disable and enable the Auto-play from your Roku device settings.
    2. System restart the device
    3. Also, try fast-forwarding the video to trigger the next episode or to see if the issue occurs.


    Let us know how it goes!

    Roku Community Team

  • SparklinEyes's avatar
    SparklinEyes
    Channel Surfer
    30 days ago

    Thanks, but it have tried all the workarounds and suggestions I found when I did a Google search. Nothing seems to help fix the issue. and this issue just started about a week ago. I kept checking for a software update which I finally got one today. I installed the new updates and I still get the same issue. HELP!!! 😭

    • RokuHaz-M's avatar
      RokuHaz-M
      Community Moderator
      30 days ago

      Hi there! SparklinEyes​

      It looks like the Auto-play feature on your Roku isn't working as expected. Could you share a quick video showing what's happening so we can take a closer look? Also, please check if Auto-play is enabled in the app's settings, as this feature can vary depending on the app you're using.

      Looking forward to your response.

      Roku Community Team

      • SparklinEyes's avatar
        SparklinEyes
        Channel Surfer
        30 days ago

        I took a video of what the issue is a couple of days ago but it won't let me attach it here. it says my video is not allowed. I thought it was due to the file size (10 seconds) so I decreased it to 5 seconds and still won't allow me to upload. I turned off the Auto-Play feature and it still does the same thing. I cannot even rewind or fast forward once I get to this section of the episode. I have to get out of the episode I am watching and manually select the next episode. it is very frustrating.  how else can I share the video?

  • RokuFelipB's avatar
    RokuFelipB
    Community Moderator
    30 days ago

    Thanks for the update, SparklinEyes​!

    Let's try uploading the videos on Google Drive instead and paste the link here, and see if that'll work. 

    In the meantime, sharing the details here would help us look into this further. 

    •  Roku device model,  serial number, device ID, and the software version, which are all available in Settings > System > About.
    • Tracker ID (press the Home button 5 times, then the Back button 5 times when the problem happens)
    • App build version for the affected app (you can find this by highlighting the app on your Home screen and pressing the * key).

    Hoping to get a reply soon!

    Roku Community Team

    • SparklinEyes's avatar
      SparklinEyes
      Channel Surfer
      29 days ago

      Hello, I hope this link works to show what is happening when watching shows and not being able to move to the next episode.

      https://drive.google.com/file/d/1ilV7aGZMYOsPfprVXD9NRM6KD7b2lNiZ/view?usp=drivesdk

      Also, I checked my other Roku Device and the same thing is happening there. I am providing the information you requested for the Roku in my bedroom and office. 

      • Model: 3800X - Roku Streaming Stick
      • Serial Number: YF00GJ139136
      • Software Version: 14.6
      • Device ID: CT38AG139136
      • App Version: 9.14 build 20250926

       

      • Model: 3810X - Roku Streaming Stick
      • Serial Number: YH00A8104064
      • Software Version: 14.6
      • Device ID: C138AA104064
      • App Version: 9.14 build 20250926

       

      Thank you.

      • K80's avatar
        K80
        Reel Rookie
        22 days ago

        Hi, SparklinEyes. I'm having the same problem with auto play not working and the end of shows cutting out a few seconds early. I googled, followed all the suggestions & still can't get auto play on Prime & Disney.  Possibly more, haven't checked. Just wanted you to know you're not the only one. Hopefully, someone will figure it out.