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  1. Roku Community
  2. Tag: app support
  3. Apps & viewing
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  • Davey1954's avatar

    Login 6 digit pin and paraphrase???

    I just downloaded an app for Empire Access TV for a new TV. The app comes up, and to get in it’s asking for a six digit login number and then a Passphrase. I have no idea what these should be. No other apps I’ve downloaded asked for these two pieces of information. If I have to login with these, how do I establish them in Roku??
    Davey1954
    2 minutes agoPlace Apps & viewingApps & viewing
    0Views
    0likes
    0Comments
  • Barliman's avatar

    iHeartRadio app keeps signing out

    Hello, In the last few weeks, the iheartradio roku app has started signing me out. When I sign back in, it logs me out again after a day or so. I've tried restarting my Roku Ultra - 4802R, but this doesn't help. I use a long, complicated password, so having to do reenter it again and again via the on-screen keyboard is annoying. Do you have any suggestions?
    Solved
    Barliman
    2 hours agoPlace Apps & viewingApps & viewing
    105Views
    1like
    11Comments
  • SparklinEyes's avatar

    Having issues with Roku "skipping" at the end of an episode

    My Roku has recently started having issues when watching shows on any app (Prime Video, Paramount, Hulu, etc) where it "skips" the last couple minutes of an episode and it won't advance to the next. When I say skip, it's like the old days where a CD or vinyl would have a scratch and it would just play the same part over and over. The end of an episode won't finish, but it won't move on to the next episode. I have tried every troubleshooting suggestions, even going as far as doing a factory reset. Anyone else experience this, and if so, how did you resolve?
    SparklinEyes
    2 hours agoPlace Apps & viewingApps & viewing
    4Views
    0likes
    0Comments
  • Jmix's avatar

    Censored TV App crashes and goes back to Home screen

    As stated above. My censored.tv app plays for 4 mins and then goes back to home screen. network reset? Doesnt help. factory reset doesnt help. tv restart and deleting app and reinstalling does not help. pulling power cord? No help. any sugeestions?
    Jmix
    3 hours agoPlace Apps & viewingApps & viewing
    93Views
    2likes
    5Comments
  • WhateverEh's avatar

    Spotify app cuts off end of songs

    I see there have been other threads over the last couple of years about this. I don't frequently use roku for Spotify - but do occasionally. I've never had this problem before and now I suddenly do. Not a fan of the "related videos" popping up between every song on an album either. But the hardest part is the end of a song (songs??) getting chopped off. Why is this happening? It's not even a playlist, it's an artist's album. I checked to see if the Spotify app required updating - nope, up to date. Which wasn't a surprise, because it looks different today than when I last saw it (including the annoying "related videos" as mentioned above. i would ask how to fix this but if this question has been asked for two years... is there even a fix? Anyone else having this problem (suddenly?) in 2025? For clarification, the final song on the album I was listening to before making this post stopped 4 seconds early. And it was extremely noticeable as there's no silence at the end of this particular song. But I've just tried another album and it didn't happen. Then I tried a third, and it did. if it's relevant, my settings in my Spotify account specify zero cross-fade and such, no autoplay, and such.
    WhateverEh
    9 hours agoPlace Apps & viewingApps & viewing
    9Views
    1like
    0Comments
  • Howto's avatar

    Qwest app won't load on TCL Roku TV

    The Qwest app won't load on my TCL 55 or TCL 65 inch tv. I tried uninstalling it and restarting the tv but all I get is a little circle spinning and then it goes back to the home screen. Does anyone have any suggestions?
    Howto
    21 hours agoPlace Apps & viewingApps & viewing
    18Views
    1like
    1Comment
  • aw9182's avatar

    Credits screen minimizing and going black on streaming services

    Has there been any progress on this issue??? Its been going on for several years and it is extremely frustrating that it is still happening and that Roku apparently doesn't care about it.
    aw9182
    23 hours agoPlace Apps & viewingApps & viewing
    119Views
    3likes
    7Comments
  • josef264's avatar

    Can we stop horror ads on family shows?

    Looooong time Roku user, just started watching some shows on Roku Channel... Why is seemingly every ad, for a shoe I want to watch with my kid, Great American Baking Show, just scary horror movie ads??? Middle of the day, family friendly show, I've never once even watched a horror movie on any Roku device. Probably won't watch their channel again now. Real miss.
    josef264
    2 days agoPlace Apps & viewingApps & viewing
    981Views
    4likes
    13Comments
  • hoyt233's avatar

    YouTube TV app playback issue

    I have a 32inch Sharp Roku TV mfg. in 2017. All of my apps work fine except the YouTube TV. It recently started buffering and will sometimes go back to the tv app homepage. This only happens on this app.
    hoyt233
    2 days agoPlace Apps & viewingApps & viewing
    33Views
    1like
    2Comments
  • sdcovey47's avatar

    Plex app sidebar missing and server reset blocked after the app update

    Since the new app updated on my Roku's I have retired an old server. All of the devices that were directed to use it as a default now don't allow resetting of the customization applied when I started. I have tried every button to find where I can reset it without success, and have deleted the app and reinstalled but it picks up all of the information from the previous cache. Put the option to reset it back into the menu!
    sdcovey47
    3 days agoPlace Apps & viewingApps & viewing
    37Views
    1like
    2Comments