Forum Discussion

sdcovey47's avatar
sdcovey47
Newbie
2 months ago
Solved

Plex app sidebar missing and server reset blocked after the app update

Since the new app updated on my Roku's I have retired an old server.  All of the devices that were directed to use it as a default now don't allow resetting of the customization applied when I started. I have tried every button to find where I can reset it without success, and have deleted the app and reinstalled but it picks up all of the information from the previous cache.  Put the option to reset it back into the menu!

  • Hey! sdcovey47​ 

    This looks like a specific app update that caused this issue. For further help, it would be best to get in touch with the app support team for troubleshooting.

    You may reach them here!

    Roku Community Team

2 Replies

  • renojim's avatar
    renojim
    Community Streaming Expert

    If you didn't perform a System restart from Settings->System  or Settings->System->Power (depending on your Roku mode) after you removed it and before you reinstalled it, any cached information won't be removed.

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator

    Hey! sdcovey47​ 

    This looks like a specific app update that caused this issue. For further help, it would be best to get in touch with the app support team for troubleshooting.

    You may reach them here!

    Roku Community Team