Forum Discussion

PTznic9yet's avatar
PTznic9yet
Streaming Star
2 years ago

Roku speakers an making cracking and popping sounds

My speakers have been popping for the past month. I'm using a streambar pro with 1 sub, 4 speakers. The popping happens primarily on the YouTube TV app and Netflix but I've heard it on Plex a few tim...
speakers
RokuTakashi's avatar
RokuTakashi
Community Moderator
2 years ago

Hi, PTznic9yet

Thanks for posting, and welcome to the Roku Community.

We appreciate you for sharing this with us, and we're sorry to hear about the trouble. Seeing that you've experienced this with multiple channels, we'll forward the information you've provided us to the appropriate Roku team for further investigation. An update will be provided once more details have been released on their end.

We hope for your understanding and patience as we work on this.

Best wishes,
Kash

Gman1954's avatar
Gman1954
Channel Surfer
2 years ago

I too am having the same issue. TCL Roku 4k TV, Roku soundbar, Roku subwoofer and Roku surround sneakers.  Updated and restarted all devices. Just started about 1 month ago. 

  • Ulijimroth's avatar
    Ulijimroth
    Reel Rookie
    2 years ago

    Same here, tried everything possible but to no avail 

  • RokuJanadeeK's avatar
    RokuJanadeeK
    Retired Moderator
    2 years ago

    Hi Gman1954,

    Thank you for keeping us in the loop. We understand that you're having issues with your device.

    We are now aware of the problem and doing a thorough investigation into it as a team. Having said that, would you kindly supply us with further data?

    • Roku device or TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
    • Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).
    • Troubleshooting steps you have taken in an attempt to resolve the issue.
    • Clip of the said issue.

    We will be able to forward them to the relevant support team so they can look into them further after a few additional details have been collected. We look forward to hearing from you soon.

    Sincerely,
    Janadee

    • Gman1954's avatar
      Gman1954
      Channel Surfer
      2 years ago

      The crackling and popping happens on all apps.  The TV is model 75S535, Hardware ID A120X, Serial number X0030083EAW9, Software version 12.5.5 build 4174-88.  Soundbar is model 9101Z, Serial number YL008W218137, Software version 12.5.5 build 4174-95.  The issue report tracker from the TV is ID W9-049-134.  I have assured that all devices are up to date on software and have restarted all devices.

      • Gman1954's avatar
        Gman1954
        Channel Surfer
        2 years ago

        And the tracker ID for the soundbar is 37-959-002.

    • Lene79's avatar
      Lene79
      Newbie
      2 years ago

      I am also having the same issue, it has been ongoing for months now. I have checked for updates and my system is fully up to date, I have set bass to 0 and also unplugged from the power supply. Nothing seems to work.

       

      • RokuJanadeeK's avatar
        RokuJanadeeK
        Retired Moderator
        2 years ago
        Hello Lene79,
        Thank you for letting us know. We understand that you're having issues with your Roku speakers making cracking and popping sounds, and we appreciate the troubleshooting steps you have taken so far.
         
        May we know if you have already performed a reset on your affected device?


        If the issue is persistent, please provide us with the following data:

        1. Roku device or TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
        2. Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).
        3. Specific channels are affected by the issue.
        Once a few more pieces of information have been gathered, we will be able to pass them along to the appropriate support team to investigate further. We look forward to hearing back from you.
         
        Sincerely,
        Janadee
    • EricS13's avatar
      EricS13
      Reel Rookie
      2 years ago

      I have had this problem occur A LOT recently,  But I've noticed when I change the "Sound Mode" it goes away (the crackling and popping)  And then repeat when it happens again... it does get annoying,  But I at least found a quick fix compared to restarting every time.

      • RokuTakashi's avatar
        RokuTakashi
        Community Moderator
        2 years ago

        Hi, PTznic9yet EricS13 

        Thanks for reaching out here in the Roku Community.

        We appreciate you for letting us know about the issue you've encountered, and we apologize for the inconvenience this has caused. Our team is committed to resolving the issue you have encountered with your Roku Audio devices. Could you please provide us with the following information below:

        • Roku device model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About).
        • Tracker ID when this issue occurs. (When you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
        • A photo or video clip referring to the issue,

        Once we have this information, we'll continue to assist you and proceed with the necessary actions to address the issue at hand.

        We hope for your response.

        Best wishes,
        Kash