Forum Discussion

Streaming Star

2 years ago

Roku speakers an making cracking and popping sounds

My speakers have been popping for the past month. I'm using a streambar pro with 1 sub, 4 speakers. The popping happens primarily on the YouTube TV app and Netflix but I've heard it on Plex a few tim...

Retired Moderator

2 years ago

Hi michaelwims4,

Thanks for joining us here in the Roku Community!

We see that you are having the same issue with your Roku Streambar and we'd like to be of support here.

To further assist, I've dropped you a PM about this.

Thanks,
Rey

Streaming Star

2 years ago

RokuERey

How about sending me a PM so you can fix my issue? I created this post 63 days ago and still have not been helped.

RokuERey
Retired Moderator
2 years ago
PTznic9yet,

We're sorry for the long wait for a solution to this.

I've dropped you a PM to discuss this further.

Thanks,
Rey
- StopthePopPlz
  Reel Rookie
  2 years ago
  Hello,
  I’m having the same issue with a similar setup. I have a Roku brand TV, Streambar Pro, slim subwoofer, and 2 wireless speakers. The wireless speakers pop across various apps.
  I have a few report tracker IDs and my system software information. Who can I message?
  - RokuBernie-D
    Community Moderator
    2 years ago
    Hi StopthePopPlz,
    
    Thanks, and welcome here in the Roku Community!
    
    We understand that you're having issues with the cracking sound of your device.
    
    We believe our Roku engineers are investigating this concern. To include your device in the said review and investigation, kindly provide us with the following:
    
    Roku device model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About).
    
    Tracker ID when this issue occurs. (When this issue occurs, press the Home button five times, followed by the Back button five times, and provide us with this ID).
    
    We're looking forward to your response so we can further assist you.
    
    Thanks,
    Bernie