Forum Discussion

PTznic9yet's avatar
PTznic9yet
Streaming Star
2 years ago

Roku speakers an making cracking and popping sounds

My speakers have been popping for the past month. I'm using a streambar pro with 1 sub, 4 speakers. The popping happens primarily on the YouTube TV app and Netflix but I've heard it on Plex a few tim...
speakers
Jason187's avatar
Jason187
Binge Watcher
2 years ago

FOR SALE: Roku streambar, 4 satellite speakers and 1 Subwoofer…Ohhhhh, wait..This isn’t Ebay, this is the ROKU community where numerous folks since late ‘23 have been posting about this SAME issue and STILL haven’t fixed this issue or supplied any real answer!!! I have been posting since Dec. 2023 about this and that my speakers are less than 4 months old and they are not pushed as the volume doesnt leave the teens for the simple fact of this popping!!! ROKU for wanting us to support their products is doing a terrible job of trying to make their customers happy, or providing an update for this issue. If you can’t fix it, say it…and provide us with certificates to return these bunk products back to you for a refund. It would be different if it was another companies product messing with the ROKU brand/wireles signal etc etc BUT its your own stuff!!! For the last time please fix this issue, as I have 6 expensive paperweights now.

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    2 years ago

    Hi, Jason187

    Thanks for posting here in the Roku Community.

    We sincerely apologize for the inconvenience that this has caused, this is not the kind of experience we want you to have. Rest assured that we'll do our best to assist. Coud you please provide the following specific details for us to attend to your concern?

    • Roku device model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About).
    • Tracker ID when this issue occurs. (When you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
    • Is this issue happening on the entire Roku platform or with a specific channel?

    Once we have this information, we'll be in touch with the appropriate Roku team and work on the issue you've experienced.

    We hope to hear back from you.

    Best wishes,
    Kash

  • Jbsmooth09's avatar
    Jbsmooth09
    Channel Surfer
    2 years ago

    Have you gotten a response or fix since posting this?

    • Jason187's avatar
      Jason187
      Binge Watcher
      2 years ago

      Hahahaahaha, they don’t care!!! They say the same thing to everyone: “Get the specs of each speaker and send to us, and we will look into it” SAME ISSUE since late November ‘23.