Forum Discussion

PTznic9yet's avatar
PTznic9yet
Streaming Star
2 years ago

Roku speakers an making cracking and popping sounds

My speakers have been popping for the past month. I'm using a streambar pro with 1 sub, 4 speakers. The popping happens primarily on the YouTube TV app and Netflix but I've heard it on Plex a few tim...
speakers
ytyrellu's avatar
ytyrellu
Newbie
2 years ago
  • I have a 4.1 surround sound so I have the subwoofer 4 Roku speakers and a sound bar. I’ve been hearing crackling sound from both of my rear speakers, and my subwoofer for about years now , I normally just paid it no mind but lately the crackling sounds has been getting more constant. especially when playing video games or playing music from Spotify. I try switching the speakers around and factory resetting all of them including the sound bar it’s just the back Speakers that crackle and the subwoofer.
  • RokuEuniceL's avatar
    RokuEuniceL
    Retired Moderator
    2 years ago

    Hi ytyrellu 

     

    Greetings from the Roku Community!

    We appreciate you letting us know about your audio streaming issues on your Roku device. We will work with you to know what went wrong so we can assist you further and fix the issue.

    For us to better understand the issue that you are experiencing, when was your last factory reset, and what software version is your Roku device currently running? (Check on Settings > System > About.)

    We also recommend performing the below steps to see if you can resolve the issue:

    1. Power-cycle your Roku player: unplug it from the wall power outlet and plug it back in.
    2. Check for updates: Go to Settings > System > Software Update > Check Now
    3. Restart your Roku player: Go to Settings > System > Power (if you do not see a Power submenu, skip to the next step) > System Restart.
    4. Factory reset Roku wireless audio device: Go to Settings > Remotes & devices > Speakers > Wireless speaker, wireless soundbar, or subwoofer, and select the device to reset > Factory reset.
    5. Last resort, factory reset: Go to Settings > System > Advanced system settings > Factory reset.

    This should fix the problem you're having, but if it doesn't, please respond so we can help you.

    Kind regards,
    Eunice

  • Jbsmooth09's avatar
    Jbsmooth09
    Channel Surfer
    2 years ago

    Did you get an answer on this? I have the same setup and am having the same exact issue. It’s only a problem with the two back speakers. I’ve factory reset and everything suggested but nothing works. 

    • RokuJanadeeK's avatar
      RokuJanadeeK
      Retired Moderator
      2 years ago

      Hi Jbsmooth09,

      We appreciate having you here in the Roku community. We understand you're having issues with your Roku device, and we're here to help.

      We believe there's an ongoing investigation by our Roku engineers regarding this concern. To include your device in the said review and investigation, kindly provide us with the following:

      • Roku device or TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
      • Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).
      • Troubleshooting steps you have taken in an attempt to resolve the issue.

      Once a few more pieces of information have been gathered, we will be able to pass them along to the appropriate support team to investigate further. We look forward to hearing back from you.

      Sincerely,
      Janadee

      • Jbsmooth09's avatar
        Jbsmooth09
        Channel Surfer
        2 years ago

        I’ve heard no response and it’s been weeks. This is unacceptable.