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PTznic9yet's avatar
PTznic9yet
Streaming Star
2 years ago

Roku speakers an making cracking and popping sounds

My speakers have been popping for the past month. I'm using a streambar pro with 1 sub, 4 speakers. The popping happens primarily on the YouTube TV app and Netflix but I've heard it on Plex a few tim...
speakers
RokuArjiemar's avatar
RokuArjiemar
Retired Moderator
2 years ago

Hello! Capnpickard,

Thank you for posting here in the Roku Community!

We're truly sorry to hear about the crackling sound issue you're experiencing with your Roku Streambar Pro. Please know that we're here to help you resolve this.

We would be more than happy to investigate further, but we will need further details. Can you please provide us with the following information:
  • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
  • Does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
  • Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.
We look forward to working with you to help resolve this issue.

Thanks,
Arjiemar