Account, payments & subscriptions

[RokuReynan-L · Accepted solution]

Hi, @meythaler.

Welcome to the Roku Community!

We thank you for bringing this to us. We'd be happy to assist you in canceling your subscription.

Have you tried checking the email address associated with your streaming device? This is to ensure that you use the same email address when signing in to the website. To check, go to Home > Settings > System > About.

Here are the steps to cancel a subscription:

1. Sign in to my.roku.com 
2. Go to My Subscriptions.
3. Under Active subscriptions, select the subscription you want to cancel.
4. Select Manage subscription and then select Turn off auto-renew. 
   Turning off auto-renew means you've canceled your subscription and you will not be billed for it in the future.

You may also cancel the subscription through your streaming device, visit this support article on how to turn off auto-renew and cancel a subscription

We hope you'll find this information helpful. Let us know if you still have any questions.

Regards,
Reynan

[christina60]

I am trying to stop CBS account through ruko

[Kandrawest]

Hello how do I get a refund 

[Kandrawest]

How do I get my refund 

[atc98092]

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@Kandrawest wrote:

Hello how do I get a refund 

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Refund for what? First, Roku normally will not refund a subscription that is cancelled. Next, what is the service? Are you subscribed through Roku? Look on your Roku user account web page. It will list any subscription(s) you have through Roku, and you can manage your subscriptions there. If there's no subscriptions listed on your user account, then you are not being billed by Roku. If you have subscribed directly with a service, you must deal with them about your subscription.

Now, if you have no subscription through Roku, but you are getting charges that are labeled as Roku, then you are being scammed. Roku cannot assist if that is the case, and you need to contact your credit card provider and let them know someone is billing you fraudulently. 

[Sandrahartlet]

Still  trying  to  cancel peacock subscription  with ruku

[atc98092]

@Sandrahartlet any subscription that is made through Roku can be managed/cancelled on your Roku user web page (https://my.roku.com). If you don't see a subscription there, then it's not through Roku.

[Jhaynes]

I'm trying to cancel my max subscription I've went through 48 min of them telling me I pay Roku they cannot help I've logged on to Roku says I have no subscription 

[Jhaynes]

My number is  please help me I'm wanting to cancel Max been trying for 2 1/2 months keeps getting the back n forth from max they claim I pay Roku so nothing they can do .my email is 

[atc98092]

@Jhaynes please, edit that post with your phone number and email. It is extremely dangerous to post that information on a public forum. Click the three dots to the right of the post and select edit. 

Contest the charge with your CC company, and tell them you will not pay any charges from that biller. That will wake up whoever is billing you. If they are crooks, you'll never hear from them. If it's legit, they will contact you and try to work it out.