RokuReynan-L
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Re: Video Doobell gets Unrecognized Notifications
Welcome, Sandybouchard2. We appreciate you reaching us about this. We'd like to learn more about this. Is there any error message showing? Also, could you please provide us with a photo for reference? We look forward to hearing back from you. Thanks, Roku Community Team317Views0likes0CommentsRe: Cameras record only as 12-second videos
Hi, kilojkilo. Thanks for getting back to us! Apologies for the inconvenience this has caused you. We'd like to inform you that we're still waiting for a response from our appropriate team for this issue. In the meantime, you may try to re-setup the camera to see if that would make any difference. Please keep us posted. Thanks, The Roku Community545Views0likes1CommentRe: Repeated Random loss of connection started recently; Roku channel not working
Greetings, abelsaiz. Thanks for reaching us having an issue with the connection on your device. We're here to help. Have you tried restarting your router? If so, please try resetting the network on the device. Here's how: Press Home on your Roku remote. Scroll and select Settings. Select Advanced system settings. Select Network connection reset. Select Reset connection. Moreover, you may visit this support article on how to fix internet errors and issues on your Roku streaming device If the issue persists, please let us know. Thanks, Roku Community Team156Views0likes0CommentsRe: Error 014.50 unable to connect wireless network
Greetings, r33j16. Thanks for letting us know that you're also having the same issue. We'd like to gather some information to further review this issue. Could you please provide us with the information below? Roku device model, serial number, device ID, and current software version. (this can all be found in Settings > System > About) Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID) We'll wait for your response. Thanks, Roku Community Team975Views0likes3CommentsRe: Tv to ATT mobile hot spot
Greetings, Rob54. We thank you for letting us know about this. We'd like to gather some info to forward to our team for further review. Could you please provide us with the information below? Roku device model, serial number, device ID, and current software version. (this can all be found in Settings > System > About) Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID) We'll wait for your response. Thanks, Roku Community Team240Views0likes0CommentsRe: Roku Ultra doesn’t work at all
Greetings, kdevore93. Thanks for reaching us about having an issue with the device. We're here to help. Could you please try to restart your device? Also, try restarting your router. Furthermore, you may visit this support article on how to fix internet errors and issues on your Roku streaming device If the issue persists, please let us know. Thanks, Roku Community Team179Views0likes0CommentsRe: Can't Connect to Wifi After Factory Reset
Hi, isabellerocca. Thanks for providing us with the information we need. We'll forward this to our team for further review. We'll let you know once we have an update. If you need further clarification and assistance, please don't hesitate to let us know. Thanks, Roku Community Team529Views0likes0Comments