Forum Discussion

kilojkilo's avatar
kilojkilo
Channel Surfer
10 months ago

Cameras record only as 12-second videos

I, like many others on here added a new camera to my existing 3 cameras and can't view the recordings. I have the $99 plus plan. I show the purple house check mark under the subscription section of m...
cameras & doorbells
smart home events
kilojkilo's avatar
kilojkilo
Channel Surfer
9 months ago

@RokuRiamie-D

 

Hello, it's now been over a month with no contact or resolution to my original issue.

RokuReynan-L's avatar
RokuReynan-L
Retired Moderator
9 months ago

Hi, kilojkilo.

Thanks for getting back to us! 

Apologies for the inconvenience this has caused you. We'd like to inform you that we're still waiting for a response from our appropriate team for this issue. In the meantime, you may try to re-setup the camera to see if that would make any difference.

Please keep us posted.

Thanks,
The Roku Community

  • kilojkilo's avatar
    kilojkilo
    Channel Surfer
    6 months ago

    @RokuRiamie-D

     

    Hello, it's now been over 5 months with no contact or resolution to my issue. I have reset the camera, added it to a different wifi network, and it exhibits the same behavior. I was clearly sold a defective camera and should have been issued a replacement. Please advise.