⚠️Buyer Beware: Roku Cameras No Longer Record Motion Events Without a Subscription
Just a heads up for anyone confused about why your Roku smart camera stopped showing motion events or snapshots — it’s not a bug. As of July 16, 2025, Roku quietly removed the ability to see motion-triggered images or recordings unless you pay for a subscription. I confirmed this with Roku support. They said the feature was removed because “still images were underutilized” and that now you need a Roku Smart Home Subscription to see events. There was no warning, no email, no notification — it just stopped working. You’ll still get motion alerts, but now they don’t include any image or video unless you’re paying monthly. That kind of defeats the purpose of a security camera. What changed: Motion events no longer save images or recordings Notifications still come through, but there’s nothing to see Roku support says this is intentional and permanent I used to rely on those snapshots to check what triggered alerts — now it just says “motion detected” with no info unless I’m watching live. I’ve already filed a complaint with the BBB, and I encourage others to do the same. If you live in California, Washington, or NY, you may also want to contact your state a general’s office — they tend to take consumer protection issues more seriously.
Roku smart home app keeps freezing during the live feeds.
I use the Roku smart home app on my mobile and tablet to monitor live feeds from 4 security cameras outside. I use Roku cameras app on my Roku TV to view live feeds. Very few issues with that app. I also have 1 gig fiber Internet from spectrum. Very fast and reliable. I've reset every piece of equipment involved and updated apps. With all that out of the way my issue is the following. The live feed in the smart home app on my mobile devices keeps freezing up. I can view all recorded videos with no issue. So I know the cameras are working fine. If I refresh the picture it will show a current frozen picture. I know because the timestamp changes. But that is it, no continuous live feed. Sometimes the app starts working later into the night around 7 or 8 o'clock eastern time. ????? It's slightly glitchy during this time. When I wake up in the morning say around 7 am it's no longer working properly, back to frozen feeds. I receive about 250 Mbps minimum through each individual device of Wi-Fi regularly which is more than fast enough for live feeds. It seems to me like a Roku server problem or something similar on Roku end . Getting frustrated and considering starting over with Wyze cameras. Anyone have any helpful suggestions, it would be greatly appreciated.
Roku Battery Camera low Audio
I just purchased and installed your Roku battery outside security camera and you can add me to the list of audio volume level complaints. The outside incoming sound is great, clear as a bell, but when you try to communicate through the camera speaker the output is much too low to hear. There must be a firmware fix for this, otherwise it is an unusable feature. Please advise. Thanks….
